Lead, Revenue Operations – Client Experience Operations & Communications

iQmetrix

  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 1 jour
  • Postuler facilement
This role is based in Toronto, Canada (working from home). We will also consider exceptional candidates located in Vancouver, Regina, or Winnipeg. Our Vancouver office is located on Granville Island.What We Do:iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit .How We Do It:We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.About the Role:This role leads the strategy, planning, and execution of Client Experience Operations and Communications. The ideal candidate will bring strong leadership capabilities, deep expertise in Salesforce/CRM automation, and a forward-thinking approach to leveraging AI and data for operational efficiency, revenue growth, and strategic insight.What You'll be Doing:Leadership & Strategic Alignment
  • Serve as a key member of the Client Experience Leadership Group, driving operational excellence and cross-functional collaboration.
  • Align Client Experience operations with broader GTM strategies across Sales, Marketing, Product, and Customer Success.
  • Lead change management efforts for new processes, tools, and systems, ensuring adoption and impact.
Salesforce/CRM Automation & Tech Stack Optimization
  • Own the development and optimization of Salesforce templates, workflows, and reporting to support go-to-market strategies and client engagement.
  • Evaluate and manage the RevOps tech stack, ensuring seamless integration and automation across platforms.
  • Build and maintain dashboards and automated reporting to provide real-time insights into client experience and revenue performance.
AI-Driven Revenue Intelligence
  • Identify and implement AI-driven solutions for lead scoring, churn prediction, sales enablement, and operational efficiency.
  • Champion the use of AI tools to automate repetitive tasks, uncover insights, and drive smarter decision-making across the Client Experience team.
  • Stay ahead of emerging AI trends and assess their applicability to revenue growth and client engagement.
Client Experience Operations
  • Develop and maintain the CX Operations Playbook, ensuring scalable and repeatable processes.
  • Lead the strategy and execution of client communication plans, including NPS and profitability initiatives.
  • Track and drive priorities, strategy, and direction for processes and data needed to support the Client Experience team.
  • Continuously improve policies, documentation, and solutions to enhance operational efficiency.
Data Governance & Insights
  • Own the integrity, governance, and accessibility of revenue-related data across systems.
  • Drive predictive analytics and forecasting models to support strategic planning and board-level reporting.
  • Act as a trusted source of data, insight, and context for Client Experience and cross-functional teams.
Strategic Planning & Forecasting
  • Collaborate with Finance and Sales leadership on revenue forecasting, territory planning, and quota setting.
  • Use scenario modeling and AI-enhanced forecasting to guide strategic decisions and resource allocation.
What we're Looking For:
  • 2+ years of hands-on experience with Salesforce reporting, dashboard creation, and automation.
  • 7+ years of experience in the wireless industry is a strong preference.
  • Proven leadership experience with a track record of cross-functional collaboration and team enablement.
  • Demonstrated experience in process optimization, operational strategy, and change management.
  • Familiarity with AI tools and their application in business operations.
  • Strong problem-solving skills and the ability to manage multiple priorities.
  • Self-starter with a detail-oriented mindset and the ability to resolve complex interdepartmental challenges.
  • Experience in strategic planning, forecasting, and data governance in a SaaS environment.
What We Offer:
  • Begin your journey with a competitive starting salary!
  • Enjoy peace of mind with a comprehensive benefits package for you and your entire family.
  • Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program.
  • Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
  • We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
  • Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance.
  • Give back with up to 6 days of paid time off annually for volunteering or personal learning.
  • We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!
What is an iQer?An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.Want to Join the Team?If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.We are a hybrid work environment, remote and in-office for all employees in an office city.You can view our job applicant privacy policy .Powered by JazzHR

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