Refining Sales Coordinator (Markham)

• Coordinate and manage the settlement of refining lots, contacting customers to resolve discrepancies and obtain missing documentation.
• Communicate technical details of incoming refining lots to current and prospective customers, including explanations of pricing structures, refining methods (metallics vs. sweeps), and counter purchase versus refining options.
• Train Refining Clerks and Customer Service staff on proper identification, combination, and treatment of refining lots, as well as accurate documentation procedures. Provide guidance to Security on processing incoming lots.
• Review and validate new quotes for accuracy; input and maintain pricing structures within SAP. Utilize Business Objects to generate targeted mailing lists, design and execute refining promotions, and analyze campaign results.
• Prepare and authorize customs documentation; coordinate domestic and international shipments, including cross-border transactions with the United States.
• Communicate refining results to customers, review settlement options, provide market-based quotations, and explain pricing components, deductions, and market fluctuations.
• Address and resolve customer complaints by reviewing assay results, providing technical explanations, offering solutions, and coordinating retesting when required.
• Conduct proactive sales outreach to secure refining lots, respond to quote requests, and educate customers on refining processes both administratively and technically.
• Audit incoming refining lot documentation for completeness and accuracy following processing by Security and Refining Clerks.
• Process settlements including Ready Stock, Custom Orders, or return metal orders; manage credit card transactions and settlement deductions for outstanding balances or metal obligations.
• Provide dedicated account management for key refining customers to ensure operational efficiency, accuracy, and high service standards.
• Perform additional duties as assigned.

• College diploma or equivalent in business administration, marketing or similar field combined with previous experience in sales, marketing or customer service
• Excellent verbal and written communication skills in English
• Advanced computer skills (Outlook, MS Office, SAP, website design)
• Attention to detail
• Experience in jewellery/precious metals industry is considered a strong asset
• Problem Solving Skills
• Organizational skills & Analytical skills with the ability to multitask in a fast paced environment.
• This is adding an additional headcount to our Customer Service Department
• Hourly rate for this position is $24 an hour
• We do not use artifical intelligence to screen candidates.

Umicore