Public Services Assistant, Technology Support

Mount Royal University

  • Calgary, AB
  • 55.982-70.841 $ par an
  • Permanent
  • Temps-plein
  • Il y a 7 jours
Job TitlePublic Services Assistant, Technology SupportJob TypePermanentUnionMRSAPosition ClassificationSLB07 Library Assistant VIISalary Grade$55,982.00 - $70,841.00FT or PTFull-timeHybrid WorkThis position is ineligiblePosition End Date (if applicable)LocationMRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)About this Position::Note: There is a strong internal candidate for this position.About the LibraryHoused in the Riddell Library and Learning Centre, the is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus.The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms, and a range of visualization, simulation, and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork, and provides support for professional development.About the RoleThe Public Services Assistant, Technology Support, will teach, train and assist Library users (students, staff, faculty and community members) with Library technologies and research-related tasks in support of their academic work and their information needs. Responsibilities include providing one-to-one instruction, assisting and teaching users how to access and use information in physical and online environments, and teaching and assisting users with equipment and learning technologies.The position is responsible for providing troubleshooting and technical support as well as instruction and training to Library users and Library staff in using Library-specific technology. The position requires a user-centered public service focus with a high degree of creativity, problem-solving, and self-motivation. Expertise with teaching and learning technologies including software and equipment as well as excellent training, teamwork, and interpersonal skills. The incumbent works with colleagues across Library units to resolve technical problems, assess issues and user needs, and make recommendations around Library technology.This position works a Sunday-to-Thursday schedule for the Fall and Winter semesters and transitions to a Monday-to-Friday schedule for the Spring and Summer semesters. This is a full-time position working 35 hours per week on campus.ResponsibilitiesProvide Public Services to Library users:Perform reference interviews to respond to, identify, assess, and clarify information needs of Library users.Provide one-to-one instruction and assistance to Library users, in virtual and physical environments, to help them effectively access and use print and electronic resources to meet their information needs.Maintain expertise in a range of information resources, databases, subject areas, and in searching and evaluation skills.Provide referrals to other University services, staff, or faculty as appropriate.Assists users with current and emerging Library learning technologies and equipment (including computers, media equipment, printers, audio production equipment and software; and the technologies available in the Library spaces).Works as part of a team to provide efficient, timely information and referrals to Library users.Process, inventory and describe technologies, materials, and equipment, including Course Reserve materials, to make items available to Library users.Library Technology Support:Facilitate the use of Library-specific technology, for teaching, learning, and scholarship by offering training sessions, project consultations, classroom visits, and workshops.Develop user support materials related to the use of Library-specific technology.Provide Library-specific technology training and support for onsite events and programs.Provide on-demand technology support and technical troubleshooting of Library-specific technology.Perform regular assessment, verification, identification, and reporting of damaged loanable technology, and make recommendations for replacement.Qualifications
  • Bachelor's degree
  • 2 to 3 years of relevant experience in an educational environment
  • Library and Information Technology (LIT) diploma or equivalent is an asset
  • Experience working with undergraduate students in academic libraries is an asset
Salary: $55,982.00 - $70,841.00 per annumClosing Date: September 12, 2025A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.About MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's and .What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Mount Royal University