Internal Sales and Logistics Coordinator

• Annual salary between $60.000–75.000, depending on experience.
• Permanent, full-time position based in Vaudreuil.
• Day shift from Monday to Friday (40 hours per week).
• Initial training provided on-site at the office.
• Afterwards, up to 2 days per week of remote work allowed.
• Travel expenses reimbursed for client and intersite visits.
• Group insurance plan and ongoing training.
• Structured and dynamic environment in the industrial sector.
• Direct interaction with clients and several internal departments.
• Opportunity to grow in a versatile and strategic role.

• Handle client complaints, determine discounts, and coordinate product returns.
• Conduct courtesy and follow-up calls.
• Participate in customer satisfaction surveys.

• Complete client forms and questionnaires.
• Send guarantee letters, certificates of compliance, and technical data sheets.
• Respond to requests related to ROHS, REACH SVHC, and Proposition 65 standards.

• Prepare quotes and manage recurring orders.
• Analyze sales forecasts and adjust inventory levels accordingly.
• Handle requests submitted via the website.
• Advise clients on standard product selection and coordinate related sales.

• Create and update client accounts in the Epicor system.
• Process change notices and forward them to internal teams.
• Support the customer service team in periods of high demand.

• Issue and maintain certificates of origin.
• Research HS codes for products.
• Work with customs brokers for imported and exported goods.

• Answer incoming client calls.
• Enter orders and check available inventory.
• Coordinate product shipment logistics.

• College diploma (DEC) in administration, commerce, or a related field.
• 1+ year of experience in a similar role in customer service or inside sales.
• Solid understanding of the industrial or manufacturing sector.
• Proficient in Microsoft Office tools, especially Excel.
• Experience working with an ERP system, preferably Epicor.
• Excellent written and verbal communication skills in French.
• Strong organizational skills and ability to manage multiple priorities in a structured environment.
• Customer-oriented, detail-driven, and autonomous.
• Bilingual in English and French, required to handle technical requests from English-speaking clients, transmit compliance documents, prepare quotes, follow up on orders, and coordinate with brokers or logistics partners.

Recrute Action