Customer Service Representative

• Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests.
• Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees.
• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution.
• Request official reports, including police and fire incident reports, to support claims investigations.
• Coordinate and dispatch property damage claim files to legal representatives when required.
• Organize, sort, and distribute incoming correspondence to ensure timely processing.
• Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online.
• Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.
• Minimum of 3 years of administrative experience in a similar role.
• Strong verbal and written communication skills are essential.
• Exceptional customer service and interpersonal abilities.
• Proven ability to multitask and perform effectively in a fast-paced environment.
• Familiarity with claims processing or related administrative tasks is an asset.
• High level of organizational skills and attention to detail.

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