Senior Representative, Specialized Collections

• Time Off: Minimum 15 days vacation and additional wellness days, plus statutory holidays.
• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: We offer numerous discounts at various retailers.
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
• Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

• Provide excellent service while ensuring exceptional results in the collection of financial loans.

• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.

• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus
• The role will involve using English approximately 40% of the time, primarily for internal communication, documentation, reporting, and coordination with other departments across Canada.

• At least 1+ years of prior experience in at least one of the following core areas: call centre, customer service, collections and/or consumer loan industry
• Post-secondary education in Business Administration

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.: 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm, and two Saturdays a month.

Fairstone