Service Coordinator
Mircom Technologies Voir toutes les offres
- Vaughan, ON
- Permanent
- Temps-plein
- Manage a dynamic technician schedule.
- Work as a team with other coordinators to efficiently manage the daily work of approximately 25 technicians.
- Create & process various internal documents with a high level of accuracy.
- Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field staff up for success.
- Accurately perform internal inventory adjustments.
- Monitor consumable stock levels and place restock orders as necessary.
- Assist with reviewing documents for billing issues, hours, variances, etc.
- Review in a timely manner all technician work orders, ensuring speedy delivery of client quotations, invoicing and further work where required.
- Aid with inquiries from various internal departments.
- Manage digital assets in an organized, efficient manner.
- Answer phone calls typically related to service requests, requests for quotations, reports, invoicing issues etc.
- Check, organize and respond to email requests from clients, internal and partners/subcontractors.
- Liaise between client, vendors, field staff & internal staff.
- Light purchasing where required, ordering parts for field work.
- Work with Service Manager to resolve higher level client issues, last minute changes to schedule and warranty issues.
- Enure work is performed in compliance with ISO quality standards and compliance procedures.
- 3 or more years coordination experience preferred.
- Experience in the Fire Protection industry would be considered an asset.
- Strong computer/administrative skills (Microsoft Office - Excel, Word, etc.).
- Superior customer service skills.
- Strong interpersonal skills and team player.
- Ability to meet tight deadlines.
- Strong communication skills, written and verbal.
- Strong organizational skills.
- A great working environment
- Competitive salary
- Group insurance benefits
- Company RRSP program