Account Representative / Account Manager / Project Manager

• Serve as the primary point of contact for assigned commercial accounts
• Build strong, long-term client relationships through regular communication and site visits
• Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
• Manage service performance, quality control, and issue resolution
• Conduct routine inspections to ensure work meets contract standards
• Proactively identify client needs and recommend additional services or improvements
• Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
• Track client feedback, follow up on concerns, and ensure timely resolution
• Assist with contract renewals, scope adjustments, and account retention efforts
• Maintain accurate documentation, reports, and communication logs

• Clients feel supported, heard, and confident their facilities are being well managed
• Issues are resolved quickly and professionally - often before the client has to ask
• Service partners clearly understand expectations and deliver consistent quality
• Accounts are retained, strengthened, and expanded over time

• Experience in project management, property management, account management, or service operations
• Strong organizational and multitasking skills
• Comfortable managing multiple client accounts and service providers simultaneously
• Excellent communication skills; written, verbal, and face-to-face
• Professional, dependable, and solutions-oriented
• Comfortable working independently in the field and collaborating with a team
• Detail-oriented with strong follow-through

• Competitive base compensation with performance incentives
• Ongoing training and support
• Clear expectations and structured processes
• Opportunity to grow within a stable, relationship-driven organization
• A role where your work directly impacts client satisfaction and retention

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Strong planning and organizational skills, detail-oriented and multitasking.
• Must have a proactive approach, be innovative, and strive for continuous process improvement.
• Excellent verbal and strong written English communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Proficiency in using a smartphone and laptop.
• Ability to travel on a daily or nightly basis to client locations locally.
• Ability to work within a flexible schedule.
• Valid BC’s Driver’s License and a vehicle.
• The candidate will be able to handle on-call emergencies.
• Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems.

City Wide Facility Solutions