Family Support Worker (Temporary Full-Time)

• Two-year diploma in a related human / social service field.
• One (1) year recent related experience.

• Gather information relevant to the participant’s neurodevelopmental concerns, needs and risks by interviewing, observing behaviour, meeting with caregivers and service providers and using a variety of inventories, checklists and questionnaires. Assess the information gathered to identify participant problems, assessment and service needs. Develop and implement an intervention plan within program guidelines.
• Provide support, guidance and problem-solving to participants and to address issues related to neurodevelopment in an individual or group setting using techniques such as active listening, conflict resolution, basic group counselling techniques and psycho-educational group methods to resolve the identified problems, needs and risks.
• Participate in the development, modification and evaluation of participant service plans with the integrated case management team. Participate in integrated case management meetings on a regular basis to report participants’ activities and progress.
• Outline services provided by the program and/or organization. Provide information on and referral to other community service providers, resources and professionals as required.
• Provide neurodevelopmental skill building to participants on issues such as parent-child interaction, child development, strengths-based supports, and behaviour management.
• Provide emotional support and feedback to participants.
• Plan and conduct group educational sessions on topics related to FASD and neurodevelopment.
• Liaise with and/or promote the interests of participants with other community service providers, professionals and school personnel as required. Accompany participants to meetings and appointments as required.
• Maintain related records and statistics and provide reports to the supervisor.
• Protect and uphold confidentiality.
• Perform other related duties as required.

• Strong oral and written communication skills.
• Demonstrated proficiency in teaching others and an ability to work collaboratively with families/caregivers and networks that provide support to participants.
• Strong interpersonal skills and the demonstrated ability to build trusting and effective relationships with participants, families/caregivers, agency staff, and professionals.
• Demonstrated organizational and time management skills, including the ability to multi-task and adapt to changing circumstances.
• Proficient problem-solving skills.
• Demonstrated ability to work independently, take initiative, make sound decisions in high pressure situations and be accountable for results.
• Strong teamwork and collaboration skills.
• Demonstrated ability to be sensitive and understanding of individuals’ social realities including issues of race, culture, religion, gender identity/expression, sexual orientation, poverty and lifestyle.
• Demonstrated knowledge of issues and trends related to the program.
• Knowledge of community resources and approaches that promote the child and family’s strengths and resources in order to improve the functioning of the participant and family and foster a strength-based approach to the individual's development and alcohol-related diagnosis.
• Knowledge of Microsoft Office suite and database systems.

• Eligibility to enroll in health/welfare benefits on the first day of the month following the completion of the probation period, including access to the annual physical activity fund (for fitness-related items or activities) and the annual education fund (to take part in career-related courses or training events).
• Access to the Employee and Family Assistance Program (EFAP): confidential and voluntary counselling support services and wellness resources for employees and their immediate family members.
• Discounted gym membership at Club 16 Trevor Linden and She's Fit.
• Perkopolis membership: an exclusive discount program for a variety of products and services (clothes, furniture, dining, auto, events, etc.)
• Agency-Sponsored Social Events (i.e., summer barbecue, annual holiday party, and team days).

• Satisfactory Criminal Record Clearance.
• Must possess a valid Basic First Aid certificate (formerly OFA Level 1) or be willing to obtain one prior to hire.
• Must have access to a personal vehicle for work-related travel. This position requires travel in the Lower Mainland and the Fraser Valley.
• Must possess and maintain a valid Class 5 or 7N B.C. Driver's License and suitable driver's abstract/claims history.
• Documentation that the applicant is legally authorized to work on an ongoing basis in Canada.

PLEA