IT Systems & Operations Specialist

Toronto, ON
Permanent
Temps-plein

Il y a 27 jours

About Blue JBlue J is the leading generative AI solution for tax professionals. As a B2B SaaS company, our customers are accountants and tax experts who rely on our market-leading software to deliver fast, accurate, and defensible answers to complex tax questions.With the launch of our flagship generative AI product, we’ve consistently exceeded our revenue targets quarter over quarter and continue to accelerate our growth. Our product roadmap is ambitious, customer-focused, and designed to deliver exceptional value at speed.On the heels of our $122M USD Series D funding, we’re racing ahead with an exciting product roadmap. We’re looking for an IT Systems & Operations Specialist to help strengthen and scale our IT environment across devices, identity, SaaS tools, and employee experience.Reporting to our IT Systems & Operations Manager, this role will focus on supporting and improving our internal IT infrastructure while helping ensure a seamless, secure, and efficient experience for employees.A Note on LocationThis is a hybrid role based in Toronto, with an expectation to be in office 3 days per week (usually Tuesday-Thursday).We believe in the value of in-person collaboration, especially as we continue to scale our teams, systems, and employee experience. The remaining days can be worked remotely.The OpportunityThis is an opportunity to play a key role in building and scaling IT at Blue J as an individual contributor. You’ll work across devices, identity, SaaS tools, and automation to help create a secure, reliable, and efficient internal environment.You’ll partner closely with leadership and cross-functional teams to support day-to-day IT operations while contributing to longer-term improvements and scaling initiatives.This role is ideal for someone who is comfortable owning workstreams, but still eager to learn and expand their impact.What You’ll be Doing

Support and maintain SSO/IAM systems (Okta, Azure AD, or Google Identity), including onboarding/offboarding workflows.
Help implement and manage MDM solutions across macOS, Windows, and Linux.
Administer core SaaS tools (Google Workspace, Slack, Atlassian, Microsoft 365), ensuring appropriate access controls.
Support device lifecycle management: provisioning, deployment, troubleshooting, and offboarding.
Provide day-to-day IT support for employees, while helping document and improve recurring processes.
Contribute to IT documentation, policies, and SOPs in collaboration with Security & Compliance.
Assist in maintaining endpoint security (patching, encryption, antivirus, updates)
Support audit readiness efforts (e.g., SOC 2) by helping gather and organize IT-related evidence.
Help manage office IT needs, including meeting room technology and basic network troubleshooting.
Participate in evaluating and rolling out new tools to improve efficiency and scalability.
Assist with email configuration and troubleshooting. (SPF/DKIM/DMARC)
Contribute to automation efforts where possible. (scripting or workflow tools)

What You Offer Blue J

5+ years of experience as an IT generalist across systems administration and IT operations.
Hands-on experience with tools like Okta, Azure AD, or Google Identity (SSO/IAM).
Experience managing MDM solutions such as Jamf, Kandji, or Intune.
Familiarity with core SaaS tools like Google Workspace, Slack, Atlassian, and Microsoft 365.
Solid understanding of endpoint management and security basics.
Experience supporting employees in a fast-paced or growing environment.
Strong troubleshooting skills across devices and SaaS tools.
Clear communication and ability to support non-technical users.
Some exposure to automation or scripting (or interest in developing this skill).
Ability to manage priorities and work independently with guidance.
Exposure to SOC 2 or similar compliance frameworks is a nice to have.
Experience in companies scaling from 100 to 200 employees, is a bonus.
Familiarity with HRIS integrations or onboarding workflows is a nice to have.

What We Offer You

A rare opportunity to help scale and improve the IT systems that power a high-growth company.
A mission‑driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.
We’re well-funded and offer competitive base salaries and stock options. You’ll play a crucial role in our growth, and it’s important to us that you share in our long-term success.
A collaborative, ambitious, and supportive team that values innovation, respect, and fun.
We care about you as a whole person. You’ll have a healthy work/life balance and colleagues who respect it. We’ve mindfully put together a great benefits package that covers you and your family.

The Core Values that Define Our Culture

We are customer-focused
We put the team interest before self-interest
We are pleasant and playful
We are open to better ideas
We deliver on our promises
We solve the toughest problems

What to Expect in the Interview ProcessWe anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!Interview Process

Chat with Lavita, Talent Acquisition Manager
Meet with Bob!, IT Systems & Operations Manager
Meet with Avi, COO + Lauren, Director of People & Culture
Final interview with Ben, CEO

We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We value inclusiveness and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We strive to create an inclusive and accessible hiring experience for all candidates. If you need any accommodations during the interview process, please let us know in your application. Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.How We Use AI in Our Hiring ProcessTo ensure transparency, we want candidates to know that Blue J uses AI-enabled tools within our applicant tracking system to help organize applications and highlight profiles that match the key requirements for each role.AI does not make hiring decisions.Every application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.We use these tools to support efficiency and consistency, not to replace human judgment and we’re committed to a fair, thoughtful, and equitable experience for every candidate.

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