Operations Manager, Non Emergency Patient Transfer

• Directs the activities of staff, ensuring ongoing work quality, monitoring workloads and ensuring activities continue to be managed during staff vacation/sick leaves
• Monitors performance of staff, providing work direction, coaching and feedback, determining methods and procedures to be used, resolving problems, identifying opportunities for development and training and providing performance review input
• Monitors employee engagement and implements process for improvement

• Monitors recruitment requirements based on call volumes
• Reports incidents and collisions to Health and Safety
• Promotes safe work activities by conducting safety audits, attending safety meetings and meeting with individual staff members
• Conducts walk-about at client facilities
• Conduct investigations in cooperation with governing agencies to determine causes of any concerns
• Ensure operating costs are within annual budget

• Reports maintenance requirements to the garage
• Ensures efficient vehicle utilization

• Conducts regular customer review meetings
• Makes sure the client experience is being held to the highest of standards while increasing customer satisfaction and engagement;
• Delivers quality customer service and recommends operational improvements when needed·
• Monitor Contract KPI’s to ensure performance is compliant with contract standards

• You posses a University/College Degree or Equivalent
• You bring minimum 3 years supervisory/management experience in the transportation industry or any related field
• Your experience in non-emergency patient transportation preferred
• You posses a Valid FR or equivalent certification or willing to obtain one, along with BLS certificate.
• You can provide a copy of your current immunization records and are willing to acquire any outstanding vaccinations required for the role, including Covid 19 x 2 minimum doses.
• You bring excellent organizational and problem-solving skills
• You posses effective communication skills (both written and verbal)
• You are available to work flexible hours, including outside regular business hours
• You posses strong knowledge in all Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Power BI)
• You are comfortable presenting in front of the group
• You posses a clean Drivers Abstract and Criminal Record Search with Vulnerable Sector
• You have proven excellent customer service experience
• You have strong planning and time management skills and the ability to effectively handle a variety of tasks simultaneously
• You have excellent leadership skills
• You have the ability to manage stress under tight deadlines
• You possess a minimum G class drivers licence
• You are able to work onsite in the York location as this is an in-office position.

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff

• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago