Bilingual (French-English) Customer Service Professional III

Robertson & Company

  • Montréal, QC
  • 24,26 $ par heure
  • Contrat
  • Temps-plein
  • Il y a 17 jours
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our client.Contract Period: 6 months with potential to extend or convert
Pay Rate: $24.26 per hour
Location: Ontario / Quebec / Nova Scotia
Location Type: Hybrid: 3 days in office Tuesday/Wednesday/Thursday
Business Hours: Monday to Friday; Shifts can vary from 8 AM EST to 8 PM EST (9am-9pm AST)Job Responsibilities:
  • Responsible for managing all aspects of customer service and meeting clients' needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients. -
  • Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients' needs by promptly providing accurate responses to those inquiring about the available products and services.
  • Inbound Call Center - about 50 calls per day
Experience & Qualification Requirements:
  • Bilingual - fully bilingual in French and English (read/write/speak in French/English)
  • Minimum 1 year of previous experience in Customer Service, previous administrative or customer service experience in an information center, retail environment, or service sector
  • Tech Savvy - experience with Microsoft Suite (Teams, Outlook, etc.)
  • Ability to navigate between multiple applications confidently
****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment. #LI-DNI #INDPH

Robertson & Company