External Quality Engineer
- Windsor, ON
- 85.000-135.000 $ par an
- Permanent
- Temps-plein
Ford was built on the belief that freedom of movement drives human progress. As we look to the future and the changing needs of society, we are committed to becoming the world's most trusted mobility company - delivering smart vehicles for a smart world. Join our team as we create tomorrow! We believe in putting people first, working together, and facing challenges head-on. Join us at the Windsor Engine Plant/Essex Engine Plant in creating vehicles that keep the world moving and forge a career defined by meaningful impact and innovation.Responsibilities:What you'll do...The primary responsibilities for this position include but are not limited to:
- Analyze and track daily Engineering Change Bulletins (ECB) to ensure all containment requirements are met.
- Coordinate internal investigations and execute actions to contain and resolve warranty-related issues.
- Lead the input and reporting for Basic Storage and Analysis of Quality (BSAQ) regarding manufacturing issues.
- Maintain the Field Quality Review (FQR) Exchange reporting file to ensure data accuracy.
- Present manufacturing quality reports during daily Product Integrity Committee (PIC), weekly Product Review Team (PRT), and monthly Product Care Team (PCT) meetings.
- Support Product Development (PD) and Vehicle Operations (VO) by reporting out at Field Quality Reviews (FQR) and Vehicle Quality Reviews (VQR) as required.
- Engage directly with dealerships to clarify warranty claim information in support of manufacturing investigations.
- Serve as the Single Point of Contact (SPOC) for Vehicle Operations (VO), Ford Customer Service (FCS), and Ford Customer Service Division (FCSD) regarding quality concerns.
- Interface with Powertrain (PT) Residents and Vehicle Operations Initial Quality (VO IQ) teams to coordinate screening and containment actions.
- Maintain "Paynter" charts (Pull/Repair tracking) for review at monthly Product Care Team (PCT) meetings and with Vehicle Operations (VO).
- Manage the validation and formal response to Vehicle Operations Quality Rejections (VO QR), including immediate containment and long-term Eight Disciplines (8D) problem-solving responses.
- Travel to Vehicle Operations (VO) or customer sites as needed to manage quality issues, containment efforts, or the management of loose engines.
- Utilize specialized quality systems including QLSCM, Q-Net, FIS, and POSMON to support deep-dive quality investigations.
- Six Sigma Black belt certified.
- Successful candidate must demonstrate leadership combined with outstanding interpersonal and communication skills.
- Must demonstrate the ability to achieve results, while organizing and managing multiple priorities.
- Strong technical speaking and writing.
- Proven problem-solving ability.