Deal Manager

• Collaborate with cross-functional teams to gather detailed requirements that ensure proposed deal structures can be operationalized effectively and accurately modeled in pricing and quoting tools.
• Execute problem-solving methodology to provide deal recommendations while following the necessary Delegation of Authority requirements (discounting and contracting) and support proper revenue recognition and ACV reporting within our finance system.
• Cultivate strong partnerships with your peers in cross-functional teams (sales, services, legal, finance, product management) to ensure Sales to order creation cycle is efficient and seamless.
• Manage manual document preparation and Salesforce.com updates when the configuration system cannot be leveraged.
• Provide Salesforce.com quoting and contracting configuration support to the commercial organization.
• Identify gaps or breakdowns in current deal processes and provide, clear actionable feedback to business stakeholders to help inform improvements that enable more repeatable and reliable execution. Provide testing support for the Salesforce quoting and contracting releases – across both process and product changes – to ensure offerings are configured priced and able to be quoted efficiently and accurately by the Sales team.
• Participate in the development of procedure documentation to ensure consistent execution of processes occurs within the department.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Communication – Writes and speaks clearly, informatively, and persuasively in positive or negative situations; Varies writing style to meet needs; Presents numerical data effectively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Follows a sound problem solving methodology; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

• Willingness to learn accounting principles and revenue recognition concepts; exposure to ASC 606 is a plus but not required. Highly proficient in the use of CPQ systems with a solid understanding of the downstream impacts (Salesforce preferred).
• Strong business and financial acumen with a customer-centric mindset; able to adapt in a fast-paced, constantly changing environment and work flexible and extended hours during peak periods.
• Excellent written and verbal communication skills with an ability to convey complex concepts in layman’s terms to all levels of the organization up to the C suite.
• Strong technical competency using tools such as Word, Excel and PowerPoint.
• Ability to negotiate mutually beneficial outcomes while driving performance.
• Strong organization and planning skills; must be able to multi-task, work well under pressure while maintaining a positive disposition.
• BS in Business Admin./Finance/Marketing preferred or equivalent combination of education and related experience. 4+ years of experience in Finance, Sales, Procurement or similar, with 2+ years of experience in global deal desk operations supporting a large sales team preferred. Strong financial acumen required.

Ceridian