Manager, Sales Training | Markham, Ontario, Canada
Johnson & Johnson Voir toutes les offres
- Markham, ON
- 94.000-162.150 $ par an
- Permanent
- Temps-plein
- Capability Development
- Design and implement commercial education strategies tailored to the needs of JJSV Canada.
- Develop and deliver training programs focused on sales process and excellence, product knowledge, customer engagement, and strategic selling. Coach and provide feedback on a regular basis to sales training learners. Utilize metrics and observations to make recommendations on next step learning.
- Partner with Sales Leadership to identify knowledge and skill gaps and create targeted learning interventions.
- Ensure that all learning content is current, copy approved, relevant to the business plan, and compliant with all government and legal requirements by working with content development leads and vendors.
- Program Management
- Lead the development and execution of a re-imagined onboarding program, continuous learning, and advanced capability programs.
- Facilitate learning of anatomy, procedures, complex clinical concepts, products, competitive technologies, and business practices related to the commercial sales roles for the cataract business (IOLs, OVDs, Capital Equipment).
- Connect with global colleagues to implement best practices and leverage learning tools and assets developed in other jurisdictions.
- Manage learning platforms, tools, and resources to ensure accessibility and effectiveness.
- Monitor and evaluate program impact through KPIs and feedback loops.
- Stakeholder Collaboration
- Integrate into the business units to understand the strategic priorities of the platforms.
- Work closely with Sales, Marketing, Professional Education, and other internal teams to ensure content relevance and alignment.
- Serve as a trusted advisor to Sales Leaders and field teams, providing insights and recommendations for performance improvement.
- Innovation & Best Practices
- Stay current with industry trends, adult learning principles, and digital learning technologies.
- Develop strong global partnerships to remain current on Commercial Education strategies worldwide.
- Conduct in-person and virtual training sessions, ensuring clarity, engagement (and adherence to regulations, company policies and industry standards) in formats that resonate with the learner.
- Champion a culture of continuous improvement and innovation in commercial education.
- Bachelor’s degree in business, Education, Life Sciences, or related field is required; Master’s degree is an asset.
- Minimum of 5 years experience in sales, commercial training, professional education or capability development within MedTech, Pharma, or Healthcare is required.
- Minimum of 3 years ophthalmic experience is preferred.
- Selling/customer skills are preferred.
- Current or previous project management experience is preferred.
- Current or previous experience with adult learning concepts/theory is preferred.
- Proven track record in designing and delivering impactful learning programs.
- Strong understanding of sales processes, customer engagement strategies, and business acumen.
- Excellent communication, facilitation, and project management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- 10-20% business travel may be required, willingness to travel within Canada and US.
- Bilingual (English/French) is an asset.