Admin & Warranty Coordinator

• Company parties
• Competitive salary

• Extreme attention to detail

• Confidence dealing with vendors, installers, and sales staff

• Strong documentation habits

• Calm, professional communication with customers

• The ability to enforce process and timelines

• Receive, triage, and document all warranty and remake requests

• Determine root cause (vendor error, installer issue, sales error, customer damage)

• Request and organize photos, measurements, invoices, and confirmations

• Place remake orders accurately with vendors

• Track remake numbers, timelines, and resolutions

• Maintain accurate records in TouchPoint (CRM)

• Upload photos, installation sheets, vendor confirmations, and email chains

• Update internal remake and warranty tracking spreadsheets

• Ensure all files are complete, clean, and searchable

• Contact customers professionally regarding warranty issues

• Set clear expectations on timelines and next steps

• Provide calm, confident follow-up — even in difficult situations

• Escalate issues appropriately when needed

• Communicate with installers to clarify issues or missing information

• Work with sales reps when mistakes occur and ensure accountability

• Coordinate with management on repeat issues or training needs

• Track trends in:

• Vendor errors

• Installer mistakes

• Sales errors

• Customer-caused damage

• Prepare weekly or monthly summaries for ownership

• Help improve systems to reduce repeat issues

• Strong organizational and documentation skills

• Comfortable enforcing process and following up

• Confident written and verbal communication (English required)

• Able to manage multiple files at different stages

• Tech-savvy (CRM systems, spreadsheets, email, file uploads)

• Calm under pressure and emotionally mature

• Able to work independently without constant supervision

• Experience in warranties, logistics, admin, construction, or trades

• Familiarity with CRM systems (TouchPoint, Salesforce, etc.)

• Experience dealing with vendors or manufacturers

• Background in customer service with problem resolution

• Avoids confrontation or difficult conversations

• Struggles with follow-through

• Dislikes structure, checklists, or documentation

• Needs constant reminders to complete tasks

• Gets overwhelmed Easily

• Full-time, stable position

• Competitive pay based on experience

• Structured systems and clear expectations

• Supportive ownership team

• Long-term growth opportunity

• Your resume

• A short note explaining why you’re good at managing details and follow-up

Budget Blinds of New Westminster/Surrey