Field Service Supervisor

Calgary, AB
108.000-115.000 $ par an
Permanent
Temps-plein

Il y a 2 mois

Description :As a Field Service Supervisor, you’ll lead a team of skilled tradespeople supporting, maintaining, and repairing Komatsu, Bomag, and other OEM equipment in the field. You’ll be responsible for ensuring safe, efficient, and cost-effective operations, providing coordination and direction to deliver high-quality service. This role is based in Calgary, AB, and follows a 5x2 shift rotation.This is an exciting time to join our Calgary branch. Be part of our growth! If you thrive in a collaborative, safety-focused environment and are driven to lead with purpose, we want to hear from you.Location: Calgary, AB
Salary: $108,000-$115,000 annually, plus safety incentive and overtime eligibility
Work Arrangement: Primarily branch-based with occasional customer site visits
Schedule: 5x2 (M-F) with overtimeWhat You’ll Do

Leadership & Team Coordination: Supervise and schedule tradespeople, provide technical guidance, and ensure field coverage and resource planning.
Safety & Compliance: Enforce safe work practices and maintain a clean work environment, ensuring compliance with OH&S regulations and Federal Hours of Service legislation. Conduct Pre-Job Assessments and review safety documentation (SAT cards).
Field Operations & Service Quality: Oversee maintenance and repair of heavy equipment (Komatsu, Bomag, OEMs), monitor service quality through customer follow-ups, and provide mobile repair support while prioritizing workloads.
Administrative Oversight: Manage work orders, job documentation, and timecards. Process warranty claims and job quotations using eXtend. Review and prepare technical service reports.
Vendor & Fleet Management: Coordinate with third-party vendors, ensuring proper onboarding, and oversee service truck operations, while monitoring fleet repair costs.

What You Bring

Minimum of 3 years’ supervisory experience in an industrial or field service setting, particularly in heavy equipment maintenance and repair
Journeyperson certification as a Heavy Equipment Technician
Strong commitment to safety and communication
Experience with Komatsu equipment is an asset
Ability to work independently in field environments
Willingness to travel and meet customer site access requirements if needed

This position is classified as a Frontline Leader in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.Pre-EmploymentThis position is safety sensitive. Candidates may be required to complete:

Pre-employment medical questionnaire
Drug and alcohol test
5-year commercial driver’s abstract
Ticket verification (if applicable)

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

SMS Equipment

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