Junior Security Systems Technician - Service

• Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.
• Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
• Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Developing technical skills and experience related to electronic security systems
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
• Basic mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Good verbal, written and interpersonal communication skills
• Basic organizational skills and the ability to handle multiple projects simultaneously.
• Good computer skills including exposure to MS Office applications (Outlook, Word, Excel)

• Minimum of one year of previous, relevant field experience preferred.
• Experience in the electronic and security industry preferred.

• Work environment committed to safety
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• On-site parking
• And much more…

Convergint