Account Manager

Futuretek

  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 1 mois
Account Manager - full time permanent
  • *Applicants must demonstrate fluent and articulate communication skills in English.
As a Customer Success Manager, you will be responsible for delivering a premium support experience to our customers.. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their experience is seamless and enjoyable.
Main Responsibilities:Build and nurture relationships, understanding their preferences and providing personalized support.Issue Resolution: Handle and resolve escalated issues demonstrating a high level of problem-solving skills and attention to detail.Account Management: Manage accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide our customers with exclusive offers, rewards, and personalized experiences.Feedback Collection: Gather feedback to identify areas for improvement and communicate insights to the broader team.Requirements
Bachelor's degree in a relevant field or equivalent work experience.Applicants must demonstrate fluent and articulate communication skills in EnglishExperience: Minimum 2 Years of experience in customer support,Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of our customersCommunication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with our customersProblem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutionsConfidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of our customersBenefitsExciting projects using cutting-edge technologies, Collaborative and supportive work environmentCompetitive salary and bonuses, Fantastic company eventsOpportunities for career development, growth and advancementGroup benefits including extended healthcare, dental care, vision care, and disability insuranceOn-site leisure facilities, On-site parking, send resume to

Futuretek