Bilingual Collections & Credit

• Make and receive collections calls to assess and resolve early and late-stage accounts Assess and negotiate solutions to bring accounts up to date.
• Ownership of assigned portfolio.
• Ability to de-escalate customer concerns and resolve situations.
• Schedule and follow up with customers to ensure that commitments are met.
• Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience.
• Notifying debtors of overdue payments and accounts by telephone and email – including timely follow up if a reply is not received.
• Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes.
• Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with sales and branch managers.
• Opening of new customer accounts and maintenance
• Review, approve and release orders on timely basis.
• Minimal travel may be required to visit branches.
• Adhoc reporting, special projects and presentations as required by Credit and Collection Supervisor

• Bilingual (English and French) is required
• Graduate of a post-secondary accounting/business program
• 2+ years of working experience in accounting/finance. 3+ years Collections experience preferred
• Experience using standard accounting software
• Candidates should have experience navigating procurement portals (COUPA, ARIBA)
• Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic
• Proficient in MS Office Skills including Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Strong attention to detail
• Must be able to commute to office 5 days/week

Vaco