Bilingual Customer Service Associate

• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.

• Ensure all client personal details and insurance forms are accurately updated and securely maintained.

• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.

• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.

• Build strong relationships with customers by going above and beyond to meet their needs.

• Maintain detailed and organized records of all client interactions in the call centre database.

• Use predefined communication guidelines to address a variety of customer concerns effectively.

• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.

• Achieve qualitative and quantitative performance goals as part of a dynamic team.

• Proficiency in both English and French for effective bilingual communication.

• Previous experience in a call centre or customer service environment.

• Strong data entry skills with attention to detail and accuracy.

• Proficiency in Microsoft Excel and Word.

• Ability to manage inbound and outbound calls with a customer-focused approach.

• Excellent problem-solving and organizational abilities.

• Flexibility to work in a hybrid model, attending the office at least twice a week.

Robert Half