Specialist- Training
- Ottawa, ON
- Permanent
- Temps-plein
- Conduct training sessions for all Ottawa property programs, such as Orientation, Guest Service, Supervisor/Manager Leadership training, etc.
- Secure feedback to measure progress and effectiveness of training.
- Maintain training records, including scheduling classes, and enrolling participants. Update the training calendar and make training room reservations.
- Develop, send, and manage communications such as notices, invitations, and responses for scheduled classes.
- Extract training data, compile and prepare reports. Manage training tracking through development and maintenance of Excel Spreadsheets.
- Maintain training materials including inventory, ordering and compilation.
- Assist in the delivery of training.
- Participate in assignments related to training team projects and events.
- Place qualified team members through recruiting, interviewing, and screening processes.
- Manages property training matrix and assigns training courses as required by provincial and federal gaming regulations.
- Manages the Continuing Education Assistance Program for the property, including the tracking, communication, and requesting of reimbursement.
- Attend seminars when needed.
- Partner with property leadership to ensure understanding of roles, training needs and objectives and properly address challenges.
- Stay abreast of property initiatives in order to anticipate and plan training needs and timelines.
- Serve as a mentor to staff and share expertise in order to problem solve and provide leadership with difficult training challenges.
- Perform other duties as assigned.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities, playing a critical role in the achievement of organizational goals.
- Assist and collaborate in performing a wide variety of relevant projects.
- Other duties as assigned.
- Lives the Brand.
(Related education and experience may be interchangeable on a year for year basis)
- At least 2 years of previous experience in Learning & Development or Human Resources required.
- Experience working with a HRIS System, preferably Workday.
- Experience with Microsoft Office software specifically in Word and Excel required.
- Experience working in a high-volume traffic and fast paced environment preferred.
- Excellent customer service skills required.
- Must have excellent written and oral communication skills.
- Bachelor’s degree or college diploma in a related field is preferred
- Must be able to obtain a Cat 2 license with the Alcohol and Gaming Commission of Ontario (AGCO).
- Previous hospitality, hotel or casino experience highly preferred, particularly in recruitment or human resources.
- Ability to travel (10-15%) and work flexible schedules, including nights, weekends and holidays is required.
- Fluency in English: additional languages (French) preferred.
- Must be computer literate with proficiency in Microsoft Office Word and Excel required; PowerPoint and Publisher preferred.
- Proven ability to engage and influence all levels of the organization, and to establish credibility and respect of employees, peers, managers, and leaders.
- Self-motivated and able to work under limited supervision.
- Ability to maintain confidentiality and exercise a high level of discretion.
- Ability to deliver at a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
- Creative problem-solving abilities.
- Excellent communication (verbal and written) skills.
- Outstanding interpersonal and guest service skills.
- Ability to interact with a diverse team of individuals.
- Superior organizational and time management skills.
- Excellent analytical and planning skills.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from management, team members, outside agencies, etc
- Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited
- to, excessive noise.
- Ability to sit or stand for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to tolerate exposure to heat, cold, and loud/noisy environment