Senior Service Manager

OpenText Voir toutes les offres

  • Waterloo, ON
  • 63.140-90.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 22 jours
OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.YOUR IMPACTJoin our growing Application Managed Services team as a Lead Service Manager, where you’ll play a pivotal role in both delivering exceptional service to our clients and driving new business opportunities. You’ll be the bridge between service delivery and sales, ensuring our offerings align with customer expectations and support our strategic growth.YOU ARE GREAT AT
  • Drive Business Growth: Act as a subject matter expert in application managed services, supporting business development from a service delivery perspective.
  • Engage in Pre-Sales: Collaborate with sales teams to scope services, negotiate terms, and craft compelling proposals that meet client needs.
  • Program Enablement: Ongoing enablement sessions across sales stakeholders to promote application managed services. Regular one on one pipeline reviews
  • Innovate and Evolve: Identify market trends and contribute to the development of new services and delivery models.
  • Elevate Customer Advocacy: Lead service requirements and change management, ensure transparent and consistent communication with customers through strong stakeholder engagement and regular reporting, where required manage escalations promptly and effectively.
  • Own Service Delivery: Take full accountability for assigned managed services programs, including service quality, budget, margin, and coordination across internal teams and subcontractors.
WHAT YOU NEED TO SUCCEED
  • Bachelor’s degree in a technical or business field (or equivalent experience)
  • 5+ years of experience in application managed services, with a strong track record of success
  • Sales experience in pre-sales or business development
  • Familiarity with OpenText products and services
  • Familiarity with bid processes for application managed services
  • Excellent communication, presentation, and negotiation abilities
  • Scope negotiation and management skills
  • Strong analytical, problem-solving, and decision-making skills
  • Proven experience in senior-level stakeholder management
  • Ability to thrive in fast-paced, multi-tasking environments
  • Fluent English (written and spoken); additional languages such as French are a plus
  • DevOps experience is a plus
  • ITIL certification is a plus and will be required and provided if necessary
ONE LAST THINGOpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $63,140 - $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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