Unit Manager, National Transacting

BrokerLink

  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 2 mois
Description :Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!We are looking for a Unit Manager, National Transacting Team to join BrokerLink, On a 12-month Secondment (FT) Basis.As part of our employee promise, here are some of the many perks of working with us:
  • Flexible health and dental insurance benefits package
  • Personal Spending amount to invest in your healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • ‘Dress for your day’, dress according to your daily schedule
  • Competitive compensation package
  • Employee discount program, including Apple, Bell, Rogers and more!
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
  • Working for an employer who is regularly recognized as one of Canada’s best employers such as ‘Best Employers - Powered by Mercer Canada 2024’
What the Role Entails:
  • Inspire and challenge team to participate in achieving organizational goals.
  • Promote a collaborative environment by emphasizing team objectives.
  • Be accountable for leadership, technical support and direction to the NTT team members as well as departmental objectives and mandates.
  • Providing coaching and guidance.
  • Responsible for ensuring individuals are proficient on the software programs, insurance system (EPIC), workflows and processes.
  • Responsible for hiring, training, performance appraisals and supervision of staff to ensure that all administrative functions for their unit are handled in conjunction with branch requests.
  • Work with other NTT managers and departments to offer suggestions for training or coaching as it relates to processing of the business for Personal and/or Commercial Insurance.
  • Ensuring performance of the NTT team by auditing their work regularly, reviewing and coaching on performance metrics and continual monitoring of departmental mandates and required service levels are met. Ensure the team understands the needs of their customers (front-line PL/CL associates)
  • Solving problems and answering questions from Brokers, Managers, Directors, insurers or internal customers regarding workflow questions.
  • Work with National Manager or Director on special projects, as needed.
The Successful candidate will have:*If you feel you have the equivalent skills, please apply*
  • Minimum education level: High School
  • Minimum of 5 – 7 years of insurance experience (transacting and managerial experience is preferred)
  • Technical knowledge: Accounting skills, Computer Skills Excel, Word, Outlook. EPIC (BMS) familiarity an asset
  • High degree of professionalism, diplomacy and integrity
  • Excellent customer service skills and adept in conflict resolution
  • Able to work in a fast-paced environment, under pressure and deadlines
  • Ability to build and maintain a successful team and partnerships
We thank all applicants for their interest, but only those selected for an interview will be contacted.BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.Discover more about BrokerLink! Visit our new dedicated Webpage -At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

BrokerLink