Last date to apply: We are continuously accepting applicationsAs a Service Center Technician at Husqvarna Construction in Mississauga, ONT, Canada, you are responsible for supporting Husqvarna customers and the sales organization in providing routine, non-routine, and highly advanced hands-on support for the customers by evaluating, diagnosing, and repairing equipment. This position is an integral part of reporting design, reliability, and maintenance problems through appropriate channels. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service through hands-on technical service.RESPONSIBILITIESTroubleshooting and Repair of Equipment for Customer Products (80%)Responsible for assisting with the physical unloading and moving of customer equipmentResponsible for evaluating and diagnosing equipment for warranty and non-warranty repair in order to determine the most effective and economical repair solutionResponsible for performing preventive maintenance and mechanical/electrical/hydraulic repairs as determined during evaluation and diagnosisResponsible for going on service calls to customer location as neededCustomer Support/Administrative (20%)Assist with documentation of receipt of equipment in the Service CenterResponsible for completing documentation on final repair and service of equipmentMay be responsible for creating and completing sales order/invoicing process as neededDelivery and pick up of rental machines and parts at customer locations as neededHandle in-person inquiries from customers as neededAssist with regular maintenance of the Service Center to provide a clean, orderly, and safe work environment; including packing and shipping of spare parts and equipmentCleaning and prepping of new machines, demo machines returning from field, and returned rental machinesWHAT WE’RE LOOKING FORKey SkillsExcellent communication and customer service skillsProven organizational skillsAcceptable demonstrated levels of product knowledge through hands-on experienceDemonstrated mechanical, electrical, and hydraulic system troubleshooting skillsDemonstrated ability to read, understand, and follow electrical and hydraulic schematicsProven record of complying with safety requirementsEducation & ExperienceHigh school diploma or equivalent4 years’ previous technical experienceWorking ConditionsWorking majority of time in service center environment, occasionally in the fieldFrequent computer application use in Microsoft Office and company-specific systemsFrequent lifting up to 50 pounds/22.68 kilogramsFrequent use of hands and fingers, handling or feeling objects, tools or controls, and reaching with hands and armsFrequent use of close and peripheral vision, depth perception, color vision, and ability to adjust focusOccasional overnight travel required
