Scheduling Manager

Robert Half

  • Etobicoke, ON
  • 95.000-105.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 8 jours
Job Description:A growing mechanical services provider in Etobicoke is looking to add a detail-oriented and service-driven Scheduling Manager to join their operations team and take ownership of workforce coordination and service scheduling within a busy mechanical contracting environment. This role is instrumental in ensuring technicians are deployed effectively, client commitments are met, and day-to-day operations run seamlessly.You'll be the central point of contact for clients, technicians, and project managers - balancing priorities, adjusting schedules in real time, and helping the business achieve maximum efficiency.Key Responsibilities
  • Build and maintain daily and weekly schedules for approximately 25 field technicians, ensuring work is assigned based on availability, skill set, and certifications.
  • Organize service calls, preventative maintenance, and project work to meet customer expectations and contractual agreements.
  • Monitor job progress, responding quickly to emergencies, delays, or unexpected changes by re-allocating resources.
  • Confirm appointments with clients, provide updates on schedule changes, and resolve timing or resourcing issues.
  • Partner with operations leaders and project managers to coordinate manpower between service and project demands.
  • Keep scheduling systems and databases up to date with accurate, real-time information.
  • Track scheduling performance and provide reporting to management on utilization, efficiency, and service levels.
Requirements:What You Bring
  • 3-5 years of scheduling, dispatch, or workforce coordination experience - ideally within HVAC, Plumbing, Refrigeration, or related construction/service industries.
  • Strong knowledge of field service operations and how to balance client, technician, and business needs.
  • Proficiency in scheduling or service management software and Microsoft Office tools.
  • Exceptional organizational skills with the ability to manage multiple priorities in a fast-moving environment
  • Strong communicator, comfortable working with both clients and internal teams to align schedules.
  • Proven ability to stay calm under pressure, adapt quickly, and resolve conflicts diplomatically

Robert Half