Diagnostic Account Manager – Veterinary Diagnostics

• Manage veterinary practices within the assigned territory through regular on-site and virtual visits.
• Conduct cyclical customer touchpoints to enhance utilization and ensure customer satisfaction.
• Deliver technical support, troubleshooting, and education to optimize use of diagnostic solutions.
• Upsell and cross-sell diagnostic tools while maintaining a customer-first, consultative approach.

• Oversee installation and set-up of diagnostic devices, including connectivity with routers, network switches, and practice management software.
• Facilitate customer onboarding through pre-install planning, in-clinic training, and ongoing support.
• Deliver comprehensive clinic training sessions on sample preparation (e.g., blood smears, urine), maintenance, and clinical application of diagnostic tools.
• Support adoption of new technologies, including hematology, chemistry, and AI-powered diagnostic platforms.

• Develop and execute a territory plan aligned with business objectives.
• Coordinate resources, schedule calls, book travel, and manage expense reporting.
• Maintain accurate records of customer interactions and provide timely updates to internal teams.
• Operate with a high degree of autonomy, accountable for customer outcomes and regional performance metrics.

• Post-secondary education in biological sciences, veterinary technology, or business.
• Sales experience required; management experience an asset.
• Hands-on clinical or technical background (veterinary technician or equivalent) strongly preferred.
• Strong leadership, relationship-building, and consultative selling skills.
• Excellent organizational, communication, and presentation abilities.
• Knowledge of veterinary hospital operations, including lab and clinical procedures, staff training, and workflow.
• Ability to interpret and communicate scientific/medical information.
• Proficiency with technology, connectivity, and software integration.

Groom & Associates