Job AdvertisementWHAT MAKES US, USJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members canWhy this role is important to usThe Senior Site Reliability Engineer (Batch Management) roles within SCDaaS are responsible for helping clients operate and maintain SimCorp Dimension through a cloud-based offering. The services are effective and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients.WHAT YOU WILL BE RESPONSIBLE FORAs a Senior Site Reliability Engineer (Batch Management) :Operate under established protocols with minimal supervision, assess incident priority, take appropriate action, and seek advice on complex issues; maintain ownership and accountability for problems and escalations.Support and maintain SimCorp clients across all aspects of SCDaaS service delivery, assume responsibility for incidents, monitor status, and provide timely updates while adhering to ITSM principles and SLA/OLA requirements.Collaborate with global teams to resolve end-user issues effectively, escalate complex problems per support tiers, and maintain a high degree of customer service for all queries.Apply subject matter knowledge to solve business issues using defined policies; work cross-functionally on routine and non-routine tasks, recognize interdependencies, and guide internal/external contacts on SimCorp Dimension usage.Generate solutions and implement services aligned with SCDaaS standards, communicate effectively, keep knowledge base updated, and work with customers on standard tasks and issues.WHAT WE VALUEMost importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.Minimum 3–5 years of related technical work experience; IT-based education (Bachelor or higher);Job scheduling and management using enterprise schedulers (e.g., Control-M, JAMS Scheduler, AWS Batch, Oracle SaaS Batch Scheduler, Active Batch); automation; operations; and public cloud platforms (e.g., Azure).Broad technical acumen including virtualization, middleware applications, interfaces, operating systems, networking, and databases; experience managing mission-critical applications and HA environments.Experienced in Service Support (Incident, Service Fulfilment, Change, Release, Problem); extensive use of Service Desk tools (RemedyForce, ServiceNow, JIRA); understanding of service workflows and ITIL principles.Regular maintenance and updates of multiple environments (version upgrades, patches, refresh, job scheduling); problem analysis and resolution of systemic errors; assess requirements and identify services/products to improve operations.Experience with SimCorp Dimension or other large financial services software; cloud-based platform/infrastructure services;ITIL v3/v4 certification preferred.North America EST shift; hybrid work arrangement (2 days/week in office).For Toronto only: The salary range for this position is 99,840.00 - 149,760.00 CAD Annual Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA.BenefitsSimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.NEXT STEPSPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.WHO WE AREFor over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.SimCorp Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates who require accommodation during the recruitment process should contact the People & Culture team at HumanResourcesNA@simcorp.com.This position is for an existing vacancy.Our hiring process uses AI‑enabled tools to support the screening and assessment of applications. All applicants are still reviewed by a skilled recruitment team. AI does not make hiring decisions. Human reviewers, who are trained to understand the limitations, potential risks, and possible biases associated with AI tools, evaluate all applications and AI‑assisted results before any decision is made.If you have questions about how your information is processed in detail, feel free to contact us.#LI-Hybrid
