Masa's Bar & Grill Manager
Sun Peaks Voir toutes les offres
- Canada
- 65.000 $ par an
- Permanent
- Temps-plein
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers
- Minimum 3-5 years in a Food and Beverage operation
- Knowledge of point of sales system/Food and Beverage systems
- Current Food Safe Certificate
- Serving it Right
- Excellent knowledge of Food, Wine & Service
- Intermediate computer skills
- Flexibility to work evenings, weekends and holidays
- Good working knowledge of current WSBC regulations
- Knowledge and adherence to SPR LLP policies as written in our policy manual
- Knowledge and adherence to all Jr Positions and their descriptions
- Responsible for the day-to day-operation of Masa's Bar & Grill.
- Ensure smooth daily operations, addressing staffing needs, service issues, and guest concerns in real-time.
- Maintain a strong leadership presence on the floor, especially during peak service times, events, and holidays.
- Provide real time and ongoing coaching and performance feedback to team members and supervisors.
- Liaises with BOH leadership (where required in absence of Sous/Jr Sous Chef) to oversee food production to ensure quality meets established standards.
- Assist with scheduling and managing daily coverage to optimize service levels and labor efficiency.
- Respond to and resolve guest complaints or concerns promptly, escalating issues as needed.
- Conduct regular walk-throughs to identify and resolve service or cleanliness issues.
- Support outlet supervisors with opening and closing procedures, cash handling, and POS system functionality.
- Ensure daily checklists, shift logs, and departmental standards are followed consistently.
- Assist in product transfers, deliveries, and inventory replenishment between outlets, where required.
- Monitor compliance with food safety, liquor licensing, and health regulations.
- Ensure staff follow proper hygiene, cleaning, and safety procedures during all shifts.
- Support documentation for audits, inspections, and incident reports.
- Assist in monitoring stock levels and conducting inventory counts in collaboration with outlet leads.
- Help track waste, portion control, and quality assurance in day-to-day operations.
- Support purchasing and receiving processes to maintain stock accuracy.
- Lead by example in upholding resort values, service standards, and team expectations.
- Provide daily updates and operational reports to the F&B Outlet Manager, including service highlights, team issues, and guest feedback.
- Act as liaison between frontline staff and leadership to ensure timely and accurate communication.
- Support pre-shift briefings and contribute to operational planning during events and peak times.
- Manage staffing and flow during large-scale guest periods (e.g., long weekends, school breaks, holiday rush).