Operations Supervisor - Durham Region

• Manage the daily operations of transportation services, ensuring compliance with contractual standards and company policies.
• Oversee staff scheduling to ensure full coverage during regular operations, vacations, and sick leaves.
• Cover driving runs as required to maintain service continuity.

• Direct and support drivers and staff, monitoring performance through site visits, incident/collision reports, and follow-ups.
• Provide input for annual performance reviews, address issues promptly, and promote employee engagement through regular meetings.
• Assist in onboarding, orientation, and training of new hires.
• Track and support employees through license upgrades, from initiation to completion.

• Serve as the primary contact for support teams including Maintenance, HR, and Health & Safety.
• Coordinate with Health & Safety to arrange required training.
• Maintain strong communication channels to support team success and ensure compliance.

• Support fueling and maintain cleanliness of vehicles.
• Oversee completion of monthly ghosting and deficiency reports, ensuring timely corrective actions.

• Monitor and report on KPIs as directed, providing regular updates to the Operations Manager.
• Ensure accurate and timely entry of payroll, review timesheets, and maintain all required paperwork.

• Be available on-call for divisional emergencies, including holidays and weekends, as required.
• Actively contribute to employee engagement initiatives and foster a positive workplace culture.

• Safety-focused and committed to maintaining the highest driving standards.
• Hold a valid full G Ontario Driver's Licence with a clean driving record.
• Able to provide a clear Criminal Record Search with Vulnerable Sector Screening.
• Strong knowledge of the Greater Durham Region, including Utica, Courtice, and surrounding areas.
• Proven ability to work independently and responsibly with minimal supervision.
• Excellent communication and interpersonal skills, with a focus on teamwork and collaboration.
• Post-secondary education or equivalent experience.
• Minimum 2 years of experience in a similar role, ideally within transportation or logistics.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Demonstrated strength in customer service, with a track record of building positive relationships.
• Prior transportation experience considered a strong asset, particularly within an On-Demand service environment.

• Employee and Family Assistance Program (EFAP) to support your well-being
• Employee Referral Bonus Program with rewards for helping us grow our team
• A supportive, people-first company culture
• An award-winning organization recognized for excellence
• A growth-oriented environment with opportunities to advance your career
• Being part of Transdev, a global leader in transportation services
• Ongoing employee recognition to celebrate your contributions

• Career Growth & Development: Free licence upgrades, paid training, and ongoing professional development opportunities.
• Work-Life Balance & Well-Being: Comprehensive benefits package for full-time employees, Employee and Family Assistance Program, and a strong focus on supporting employee wellness.
• Rewards & Recognition: Employee Referral Bonus, company perks program, and recognition as an award-winning employer.
• Inclusive & Supportive Culture: A workplace that values diversity, encourages collaboration, and empowers employees to flourish.
• Global Opportunities: As a proud subsidiary of Transdev, you'll have access to rewarding career paths within a growing, global transportation leader.
• Positive Impact: Be part of a company that drives innovation, champions sustainability, and creates meaningful social impact through mobility solutions.

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