Senior Business Specialist
- Edmonton, AB
- Temporaire
- Temps-plein
Job Title: Senior Business Specialist
Job Requisition ID: 75023
Ministry: Primary and Preventative Health Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent & Temporary until March 2027
Number of Vacancies: 8
Scope: Open Competition
Closing Date: September 25, 2025
Classification: Administrative Support 6
Salary: $2,073.50 to $2,549.41 bi-weekly ($54,118 - $66,539/year)The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: .The Ministry of Primary and Preventative Health Services is building a more resilient and sustainable health care system that can support Albertans getting care when and where they need it, while responding to system-wide health challenges, improving health outcomes and maintaining fiscal responsibility. The ministry supports Albertans' health and well-being throughout their lives by protecting public health and promoting wellness; coordinating and delivering safe, person-centered, quality health services; planning capital infrastructure; supporting innovative information management and technologies; regulating health care; and funding the health system.The Health Insurance Programs (HIP) Branch is accountable for governance and oversight in administering the Alberta Health Care Insurance Plan (AHCIP) and the government-sponsored Alberta Blue Cross Plans. Within the Branch, the Registration Services Unit provides policy direction, business rules, and operational support. It also monitors quality assurance and audits, evaluates business processes to improve workflows, performs registration and enrollment administrative functions, and investigates tips regarding alleged misuse of the AHCIP by registrants who do not meet eligibility requirements. Additionally, the unit is responsible for managing business relationships and providing expertise to registry offices in Alberta that offer direct customer services to Albertans on behalf of Alberta Health.Role ResponsibilitiesReporting to the Business Specialists Team Lead, the Senior Business Specialist has an integral role in the deliverance of the Alberta Health Care Insurance Plan (AHCIP) programs within the Registry Agent Network (RAN) with a concentrated focus on the effective and efficient administration of registry services in Alberta. This position is responsible for monitoring of registry agent performance, data analysis and trend analysis of data from a multitude of database systems. The team is responsible for incident identification, process facilitation within the Accountability Framework.The Senior Business Specialist monitors and measures performance of registry agents, to ensure that services provided to Albertans are provided in accordance with established legislation, policies, and procedures. This position identifies issues, trends and Service Level misses to senior management and provides an in-depth report for registry offices and internal GOA use, spanning several areas of registry agent performance and compliance audits, etc.The senior Business Specialist is relied on to identify and assist PRDIT (Provincial Registries Maintenance & Date Integrity) with data integrity issues, take corrective action and make recommendations to support the enhanced integrity and security of information within various systems (Reflections, SSDIR) and associated downstream applications in addition to the following responsibilities;
- The position develops various reports to aid Government departments ensuring data and usage is correct and appropriate, in addition, this position contributes to all phases of the system life cycle for new initiatives or enhancements through identification of issues relating to system and data integrity and security.
- Complete all responsibilities with minimal supervision and a high degree of personal accountability. Included in the responsibilities is guiding and coaching entry level positions, participating in project and committee work, functioning as Subject Matter Expert for specified issues, and/or researching and drafting responses to action requests.
- Provide province wide first line contact services for the Service Alberta Contact Center (Tier 3) and RAN offices.
- Provide continual coaching and training on AHCIP policies, acts and regulations.
- Identify, develop, and implement enhancements to quality, processes, systems and reporting to improve operational results:
- Ensure that business processes, systems, and initiatives associated with the administration of the AHCIP are evaluated and continually enhanced to ensure compliance with health care regulations and legislation.
- Agility - Proactively incorporates change into processes, Creates opportunities for improvement Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emoti ons, Proactively explains impact of change on roles, and integrates change in existing work. Readily adapts plans and practices.
- Drive for Results - Works to remove barriers to outcomes, sticking to principles, Forecasts and proactively addresses project challenges. Removes barriers to collaborate and achievement of outcomes. Upholds principles and confronts problems directly. Considers complex factors and aligns solutions with broader organization mission.
- Systems Thinking - Takes a long-term view towards organization's objectives and how to achieve them. Takes holistic long-term view of challenges and opportunities. Anticipates outcomes and potential impacts, seeks stakeholder perspectives. Works towards actions and plans aligned with APS values.
- Creative Problem Solving - Works in open teams to share ideas and process issues. Uses wide range of techniques to break down problems. Allows others to think creatively, voice ideas and brings the right people together to solve issues.
- Build Collaborative Environment - Involves a wide group of stakeholders when working on outcomes. Involves stakeholders, shares resources and positively resolves conflict through coaching and facilitated discussion. Uses enthusiasm to motivate and guide others. Acknowledges and works with diverse perspectives for achieving outcomes.
- Detailed working knowledge of the regulations, policies and procedures related to the administration of the AHCIP.
- Completed training on Health's applications, excellent computer navigation skills as well as strong ability to use Microsoft Office suite.
- Extensive knowledge and experience on Reflect on Workspace and SSDIR systems as position plays a key rolein processing and account monitoring/ maintenance for Albertans.
7.25 hours daily/ 36.25 hours weekly, Monday to FridayLocation:
ATB Place North, 10025 Jasper Avenue, Edmonton, Alberta. This position requires working from the office with an option to qualify for a hybrid work arrangement (in accordance with GOA policy).Other information:
- This position maybe used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary.
- Top candidates may be required to undergo security screening
- Working for the Alberta Public Service -
- Public Service Pension Plan (PSPP) -
- Alberta Public Service Benefit Information -
- Professional learning and development -
- Research Alberta Public Service Careers tool -
- Positive workplace culture and work-life balance
- Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
- Leadership and mentorship programs
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit for more information. Please visit , for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Jagreet Uppal at .