Account Manager

• Gym Access
• Dental insurance
• Health insurance

• Manage and optimize client-owned inventory in collaboration with the Planning and Production departments by creating, reviewing, and updating forecasts, and communicating updates with customers.
• Suggest new items for presentation and market introduction based on individual account needs.
• Manage sample requests as needed, with support from the Sales and Marketing Coordinator.
• Liaise between specific clients and internal Apollo staff as required.
• Address, respond to, and follow up on client inquiries related to all aspects of the product lifecycle.
• Problem solves client issues and cover off portfolios of other Account Managers during vacations or absences, as initiated by the VP of Sales.
• Travel may be required.
• Address, respond to, and follow up on client inquiries regarding pre-development, first runs, artwork/sample status, and shipments, ensuring timely communication with the Sales team.
• Maximize sales of current SKUs and ensure in-stock levels are maintained at optimal levels at all times.
• Manage department liabilities for all finished goods and components by developing strategies to minimize excess inventory and rejuvenate slow-moving products.
• Research and accurately communicate category retail bid renewals to internal staff to ensure proper preparation.
• Explore cross-selling opportunities within existing formulations and packaging.
• Log data and perform transactions within the company’s ERP system.
• Manage CRF and NIF requirements within the department.
• Maintain customer sales and information portals.
• Review production and shipment statuses of designated account portfolios to ensure continuity of supply.
• Liaise with appropriate departments to mitigate risk of penalties or fees resulting from product short shipments.
• Attend weekly department meetings to stay informed on priorities and risk management.
• Report any escalated issues or concerns to the VP of Sales for immediate action.
• Perform other duties as assigned.

• 5-10 years of experience in account management, ideally working with national retailers.
• Post-secondary education (college diploma or university degree) in a related field is preferred.
• Familiarity with the retail landscape, including vendor portals and national retailer processes.
• Extensive experience in client management within the beauty and CPG industries is required.
• Analytical mindset with advanced proficiency in Microsoft Excel and overall Microsoft Office Suite; experience with ERP systems such as Syspro, and platforms like Qualio.
• Proven ability to coordinate multiple moving parts such as sample requests, production timelines, inventory forecasting, and cross-functional communications.
• Excellent verbal and written communication skills in English; Spanish language proficiency is considered an asset.
• Detail-oriented and highly organized, with a strong ability to manage timelines, reporting, client portals, and regular follow-ups.
• Strong problem-solving abilities and a proactive, solution-focused attitude.
• Exceptional relationship management skills, with a client-first mindset and ability to engage at multiple stakeholder levels.
• Solid financial acumen with demonstrated experience managing budgets, sales forecasting, and analyzing performance metrics.
• Experience working in global markets and collaborating with international partners or clients.
• Strong project management skills with the ability to lead projects from concept through to delivery.
• Knowledge of regulatory and compliance standards relevant to the consumer-packaged goods (CPG) and beauty industries.
• Previous experience working in contract manufacturing and navigating supply chain processes is highly preferred.

Apollo Health & Beauty Care