D365 CRM Lead

Toronto, ON
Permanent
Temps-plein

Il y a 1 mois

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job DescriptionTechnical Skills:

Dynamics 365 Customer Engagement(Sales, Service - Must) and knowledge other Microsoft Dynamics 365 suite of products.
Facilitate detailed design from requirements and support construction and deployment.
Design components in a Service Oriented Architecture (SOA) environment with good technical expertise in middleware tools ( preferably MuleSoft)
Dynamics 365 in Online & On-Premise implementations and environments and prior versions.
Providing highly available, scalable Dynamics 365 integration architecture on Azure
Hands on experience in C#.Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit & SSRS
Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.
Experience in MS CRM & 3rd party Integration using Middleware Tools/ API's(REST, ODATA WebAPI's) /SSIS packages.
Experience in using Azure services for integration(Logic Apps, Azure Functions, Service Bus, API Management etc. PCF controls, Power Apps and Power Automate for upstream/downstream systems integrations.)
Experience in data migration- data analysis, data mappings, data harmonization using OOB and third party tools, preferable experience in Azure Data Factory.
Experienced in reporting architecture, with SSRS and knowledge on Power BI.
Good to have knowledge in latest features of Dynamics 365 platform (Sales Insights , Customer Service Insights, Customer Voice, etc.)
Experience in effective management of cloud platform resources and good understanding on security models and connectivity CRM systems.
Technical expertise in set up of DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools
Exposure in driving information management strategy, design and deployment on cloud platforms, preferably on Web Services global infrastructure and services.
Experience with integrating Dynamics 365 with CCaaS platform like Genesys/NICE/Talk Desk.
Exposure in HealthCare Payor/Provider preferrable.

Delivery and Leadership Skills:

Lead the technical workshops to work with Business and technology partners on requirements to design and develop architecture solutions
Should have good problem solving and analytical skills
Should be able to think independently and be solution driven
Be accountable for solution delivery and technical leadership
Lead technical efforts for Pre-Sales engagements and contribute towards building niche solutions/POC's
Advocate best practices to develop scalable solutions in alignment with Product roadmap through supported and upgradable customizations / implementations.
Experience in Agile methodologies

Good to have Certifications:

Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for Service
Microsoft Dynamics 365 for Customizations
Azure Integration Services

The base compensation range for this role in the posted location is 96366 - 150000Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.Ref. code: 432698Posted on: Mar 10, 2026Experience Level: Experienced ProfessionalsContract Type: PermanentLocation:Toronto, CABrand: CapgeminiProfessional Community: Software Engineering

Capgemini

Postuler