Service Manager - Oakville Volkswagen

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer a generous fitness discounts & more

• Responsible for the day to day operations and profitability of the service department
• Overseeing the smooth operations in all areas of the service department including the quality performance, customer commitment, customer satisfaction, and overall effectiveness
• Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis
• Hire, coach, train, and reward employees to advance and achieve department objectives
• Work alongside the service department and train associates on dealership's policies and procedures
• Maintaining a customer-focused environment, keeping customer service a priority, addressing customer complaints professionally and settling disputes to ensure customer satisfaction
• Strive to continuously improve the average CSI score
• Develop, execute, and follow effective customer relations policies
• Establish good working relationships with the service department, manage technician productivity, work with Shop Forman to ensure customer vehicles are serviced properly and in a timely manner
• Monitoring technical work performed on customer vehicles to ensure the effectiveness of the Technical Foreman and Technicians
• Coordinates and work with the parts department in regards to availability and sublets operations in order to support and maximize the performance of the Service Advisors
• Manages warranty administration, including effective communication of warranty policy and procedure to customers and staff, the review and application of warranty policy and ensuring correct processing of claims
• Ensure the department is in compliance with federal and provincial regulations that affect servicing vehicles, as well as having industry awareness on vehicle trends, pricing, product availability, and market conditions

• A minimum of 3-5 years of experience in Service Management within automotive retail is required
• Experience with PBS is required
• Prior parts experience is an asset
• Possesses technical training from a technical college, high school co-op program, and/or manufacturers' training program. A candidate who possesses a qualified “Class A” technician certification is considered a strong asset
• Strong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
• Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
• Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service
• Must be able to open and close repair work orders
• Excellent communication skills, interpersonal skills, and strong presentation skills
• Valid Ontario Driver's License with clean driver's abstract

Weins Auto Group