Application Support Analyst
Axelon Services Voir toutes les offres
- Mississauga, ON
- Permanent
- Temps-plein
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.
We will be expected in the office weekly 3 days depending on the team requirement.****Video/ f2f interviews are required prior to all offers.Pay rate range: $50 .00 - $53 .00 Negotiable based upon years of experienceJob Description
Our Technology Group is seeking a highly motivated front office IT professional to join our Production Services function support group in Mississauga. The Rates Risk Services team is responsible for the production environment for a wide range of applications ranging from Risk Valuations and processing, Cloud computing, Data repository technologies, to Risk and PNL consolidation, providing application support for multiple lines of business within Rates.
We are searching for a highly motivated and enthusiastic Applications Support Analyst who will join the NAM Rates Risk Services support. We work in partnership with business and technology running the application production platform, providing quick resolutions to their issues, drive stability, efficiency, and effectiveness improvements to help us and the business succeed.
The role will entail working closely with senior business partners, developing application knowledge, driving, and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity. You will be working closely with your counterparts in India, Singapore, Shanghai, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.Key Responsibilities:
Ability to handle incidents, problems, and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Communicate effectively with operations and technology partners on a regional or global basis.
Working closely as a trusted partner for senior business heads
Be involved in people development and deputize for the regional support manager
Knowledge/Experience:
Working knowledge of MS SQL. (Able to build ad hoc SQL queries)
Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)Qualifications:
Bachelor's/University degree or equivalent experience