Coordinator, Sales & Catering - Coquitlam and Surrey locations (12 month contract)
- Coquitlam, BC
- Permanent
- Temps-plein
- Actively solicit and secure new business through proactive sales efforts, including cold calling, networking, and direct mail campaigns.
- Serve as the primary point of contact for all catering inquiries, responding promptly and professionally to all potential and existing clients.
- Conduct site tours and presentations to showcase facilities and services to prospective clients.
- Develop customized proposals, menus, and contracts that align with client needs and maximize profitability.
- Maintain accurate and detailed records of all client interactions, event details, orders, payments, and expenses.
- Plan and coordinate pre-event meetings with all relevant stakeholders, including food and beverage, banquets, and site operations.
- Create, distribute, and manage the Banquet Event Order (BEO) for each event, ensuring all details are accurate and communicated clearly.
- Supervise all aspects of event setup, execution, and teardown, conducting inspections before, during, and after events to guarantee quality standards.
- Liaise and communicate effectively with all operational departments to ensure a seamless and coordinated delivery of services.
- Respond to and resolve guest issues and concerns promptly and efficiently to ensure a positive experience.
- Compile and distribute departmental reports, including sales forecasts, post-event summaries, and revenue analysis.
- Maintain and update client databases and sales records using designated software (e.g., Tripleseat).
- Assist with the development and implementation of sales and marketing initiatives.
- Follow up with guests after each event to complete a quality report and solicit feedback for continuous improvement and future bookings.
- Perform other duties as assigned or directed
- Post-Secondary diploma or degree in Hospitality or Hotel Management is a strong asset.
- Minimum of 2 years of experience in a sales and catering role, preferably in a hotel or casino environment.
- Demonstrated experience with Tripleseat is required; experience with Squirrel is an asset.
- Serving it Right certification is mandatory.
- Proven ability to deliver exceptional internal and external customer service.
- Strong computer literacy, including proficiency in MS Office Suite.
- Must be able to obtain and maintain a Gaming License successfully.
- This is a regular office environment, but non-traditional work hours, including evenings, weekends, and holidays, will be required to accommodate events.
- Some travel will be required between the two properties and to industry events.
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!