Customer Service Representative
- Vancouver, BC
- 21,50 $ par heure
- Permanent
- Temps-plein
- Work in conjunction with other departments to resolve customer disputes & demonstrate ability to become proficient in the use of proprietary operational systems.
- Interview customers and record information into computer for customer service, talk with customers by phone and in person, receive orders for installation, discontinuance, or change in service.
- Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Deliver services to customers in a manner that promotes goodwill.
- Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
- Ability to work in a fast paced, cooperative, high call volume environment with very detailed expectations. Average call volume is 35-45 calls/shift.
- Solicit sale of new or additional services.
- Assist in other areas as needed.
- Work environment is in a call center office setting.
- Areas are clean, ventilated, and well lighted.
- Our Customer Service Representatives normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
- CSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service.
- All calls are recorded for quality assurance and some calls are evaluated to ensure the highest standards.
- Long periods spent sitting, typing, or looking at a computer screen are very common.
- Ability to read, write, comprehend, and communicate in English.
- High school diploma or equivalent preferred.
- 2 years of Customer Service experience in a high call volume atmosphere.
- Proficient experience with MS Word, Excel, and Email preferred.
- Typing and 10-key skills are required.
- Must have excellent organization and communication skills.
- Ability to analyze and solve problems, gather data, compile information, and prepare reports.
- Access to high-speed internet in remote workspace during covid-19 temporary remote working protocols.
- Call Center Bonus Program
- Excellent Medical, Dental and Vision Benefits
- Paid Time Off
- 401k Program with company match
- Year round, full-time, stable work