Bilingual Collections Specialist, French
Financeit
- Toronto, ON
- Permanent
- Temps-plein
- Negotiate payment of debts in accordance with client and company guidelines
- Reduce aging and balance delinquencies
- Conduct skip tracing
- Coordinate outbound collection letters
- Suggest improvements on operational processes and establish best practices
- Produce reports, analyze data, identify trends, and provide recommendations
- Identify and escalate risks as well as potential fraud
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
- Support the collections team and management on all objectives
- Minimum of 2 years’ experience as a proven collections expert
- Fluency in French and English is required
- Strong understanding of consumer credit (secured and unsecured)
- Excellent collections, skip tracing, and negotiation skills
- Proven track record of curing difficult accounts
- Excellent customer service skills and de-escalation abilities
- Thorough understanding of all privacy and collection laws
- Repossession and PPSA experience is an asset
- Proficient in Word, Excel, PPT, and Google solutions (Chrome, Docs, Mail, Calendar)
- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top Up Program
- In office massage, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs