You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:This is a Part Time Contract Position for One YearAre you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.What will you do?Process Plan Member Update Forms and extend Disability benefitsHelp clients through the CPP/QPP Application processFollow up with clients for part time earningsPrepare and close LTD files that reach expiryReview and update Power of Attorney/Authorization informationAddress and EFT changesInvestigate returned mailHandle inbound and outbound callsCreate an environment that promotes team member accountability and autonomyRepresent Sun Life professionally, internally and externally, and work well with partners and clientsIdentify and suggest opportunities for process improvementsWhat do you need to succeed?Stellar customer service skills that puts the client firstDemonstrate active listening skills towards our Plan Members and Plan SponsorsExceptional time management and organizational skillsOutstanding communication skills – written and verbalThrive in a fast paced, high-volume production environmentAbility to take initiative and demonstrate sound judgementShow resilience when taking on new responsibilities or handling difficult situationsCommitment and excitement towards continuous learning – every challenge is a new opportunity for growthTeamwork and collaborationOccasional over time is required during periods with high incoming volumes in order to meet client expectationsAs this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.What’s in it for you?Opportunities to learn new skills, grow and move into different rolesComprehensive training program with virtual classroom and ongoing learning to be set up for successTrusting, diverse and inclusive working environmentsSupportive leadership who’s focused on your success and well-beingContinuous improvements that focus on enhancing your work and our clients’ experience #makeadifferenceSustainability commitments to create a cleaner, more inclusive and sustainable future for our communitiesWe offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:Comprehensive benefitsWellness programs, benefits and health incentivesPaid vacation based on experience and additional days to support family care and personal emergencies#LI-HybridThe Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Hourly Range: 23.13/23,13 - 32.67/32,67Job Category: Claims - Life & DisabilityPosting End Date:27/04/2026
