Customer Service Representative

• Full-time, 8-hour shifts with a fixed schedule (up to 40 hours/week).
• Competitive pay: $20.00/hour + monthly performance bonuses.
• $2.00/hr shift premiums for all hours worked after 7pm ET.
• Comprehensive benefits plan after only 30 days of employment.
• Opportunity to participate in our RRSP program with company match after 1 year.
• Paid training and time off.
• Career growth opportunities in a supportive, inclusive environment.
• No sales required.

• Must be available for full-time work.
• Afternoon, evening, and weekend availability required.

• The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
• The ability to think outside of the box and go above and beyond to provide customer satisfaction.
• Strong internet skills - Proficiency in navigating multiple systems simultaneously.
• Experience working in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).

• Private, distraction-free home office with a lockable door.
• MUST have a Smart Phone that can operate the most up to date operating system.
• High-speed hard wired ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload). Please note that you cannot use Wi-Fi or Wi-Fi Pods/extenders.
• No satellite internet connections.

• High school diploma or equivalent is required.
• 2 years of customer service experience required.
• 1 year of Call Center experience required.
• Prior experience in the Hospitality or Travel industries preferred.
• Must be able to pass a pre-employment background screening.

LogicMelon