front desk Agent
Aiden
- Etobicoke, ON
- 17,60-18,00 $ par heure
- Permanent
- Temps-partiel
Aiden Mississauga
Job Type: Full-time
Location: In-Office | 6355 Viscount Rd, Mississauga, ON L4V 1K8
Schedule: Evenings, weekends, and holidays as requiredAiden Mississauga is part of a distinguished hospitality group aligned with Best Western standards of excellence, dedicated to delivering elevated guest experiences through exceptional service, refined comfort, and consistent quality. We take pride in upholding the highest standards across all areas of our operations, ensuring every guest experience reflects professionalism, care, and attention to detail.We are currently seeking a Front Desk Agent to join our team and be the first point of contact for our guests.Key ResponsibilitiesGreet and welcome guests in a friendly and professional mannerManage check-in and check-out processes efficientlyHandle reservations, cancellations, and room assignmentsAnswer phone calls and respond to guest inquiries promptlyProvide information about hotel services, amenities, and local attractionsProcess payments and maintain accurate guest billing recordsResolve guest concerns and complaints in a timely mannerCoordinate with housekeeping and maintenance to ensure room readinessMaintain a clean and organized front desk areaComplete daily reports and administrative tasksQualificationsPrevious customer service or hospitality experience preferredFront desk or hotel experience is an assetStrong communication and interpersonal skillsExcellent organizational and multitasking abilitiesComfortable using computers and hotel systems (Opera PMS, WebRezPro, or similar)Ability to work in a fast-paced environmentFlexible availability, including evenings, weekends, and holidaysRequirementsLegally eligible to work in CanadaReliable, punctual, and professionalPositive attitude with a strong commitment to guest satisfactionPhysical RequirementsAbility to stand for extended periodsAbility to lift light items such as luggage when neededWhy Join UsJoin a team committed to delivering exceptional guest experiencesGrow your career within a well-established hospitality brandGain valuable experience in a high-standard, service-driven environment