Network Analyst

BeachHead

  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 21 jours
Network Analyst
  • Date Posted Aug 13, 2025
  • Location Toronto, ON
  • Job Type Contract
  • Job ID 18407
Are you passionate about working with cutting-edge technologies? Do you want to work for one of the top Canadian financial institutions? Then, Apply Now!Working with one of the top financial clients, this role calls for a Network Analyst who will be responsible for providing senior-level support of the client's Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.Responsibilities:
  • Manage day-to-day deliverables during the shift, under the overall direction of the NOC Shift Leader. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work, as well as a well-documented and smooth handover over is part of the accountability.
  • Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are a part of. This includes proper use of automation, following proper remediation procedures, high-quality ticket and vendor issue updates, handover documentation, etc.
  • Collaborate strongly with the Shift leader to manage the queue, work intake, as well as delivery.
  • Engage in high-priority incidents (P2's) or incident calls and provide support.
  • Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
  • Ensure work being taken over is followed up promptly while providing proper handover to the next shift, as well as to the Shift Leader.
  • Support the incident, change and problem management processes.
  • Manage the incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
  • Help assess training needs, process gaps and improvement suggestions, automation opportunities, and effectively communicate upwards to the Shift leader and Manager as required.
  • Assess impact and potential impact/risk, and report to the shift leader/Manager very promptly when significant issues occur.
  • Escalations with internal client's teams and 3rd party vendors.
  • Manage chronic, repeat and aging incidents with proper internal/external escalations.
  • Explore new automation opportunities for any repeated tasks to reduce human touch.
  • Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
  • Other duties as required.
Desired Skill Set:
  • 3 years of experience in Network Support
  • 3 years of experience with Cisco products/solutions (Catalyst, nexus, SD-WAN) (Palo Alto firewalls, F5 Loadbalancers)
  • 3 years of experience working with Cisco Routers and Switches
  • 3 years of experience in troubleshooting, experience/Break fixes
  • CCNA or CCNP, or CISSP
Nice To Have:
  • CCDP (Cisco Certified Design Professional)
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