AVP, Sales and Operations - Giftware

Toronto, ON
126.000-149.000 $ par an
Permanent
Temps-plein

Il y a 1 jour

SummaryAn established and highly respected cultural institution with significant annual visitor traffic is seeking a senior retail executive to lead a complex, multi-channel retail operation. This organization operates at the intersection of culture, storytelling, and commerce, offering a unique environment where retail is not just transactional, but an extension of a broader brand and visitor experience. This leadership role sits within the commercial enterprise function and carries full accountability for retail performance across both physical and digital channels. The mandate is clear: drive revenue, elevate the product offering, and create a retail experience that complements and enhances the organization's broader mission and programming. The scope is both strategic and operational. This leader will shape merchandising direction, influence product development, and identify new revenue streams, while also ensuring strong execution across daily retail operations. Success in this role requires someone who can move comfortably between high-level planning and hands-on leadership, with a strong command of financial performance, customer experience, and team development. The environment is structured, collaborative, and unionized, requiring a leader who understands how to navigate within that framework while still driving accountability, performance, and continuous improvement. This is not a role for someone who needs a blank slate. It requires a leader who can operate effectively within an established system and elevate it.This is a rare opportunity to take on a visible leadership role within a purpose-driven organization, where retail plays a meaningful part in how visitors engage, connect, and remember their experience.Contact Miriam Ronen at or submit your resume in confidence below.Description

Lead all aspects of retail operations including in-store performance, customer experience, and financial results
Develop and execute strategies to grow revenue across physical retail and eCommerce platforms
Oversee merchandise buying, product development, and assortment planning aligned with brand and programming
Identify and expand licensing and partnership opportunities to enhance product offerings and revenue streams
Monitor KPIs, margins, and sales performance, using data to drive decision-making and continuous improvement
Negotiate with suppliers, vendors, and independent partners to secure strong product and margin outcomes
Ensure alignment between retail, marketing, and broader organizational initiatives
Oversee eCommerce operations, ensuring a seamless connection between online and in-store experiences
Lead cross-functional collaboration to ensure product availability, seasonal alignment, and operational efficiency
Build, mentor, and develop a high-performing team within a structured and
unionized environment
Maintain accountability for budgets, forecasting, and overall business performance

Requirements

University degree in Retail Business, Supply Chain, or a related discipline
15+ years of progressive leadership experience in retail operations, merchandising, or a related field
Proven track record of driving sales growth, profitability, and operational performance
Strong financial acumen with experience managing budgets and analyzing performance metrics
Deep experience in merchandise buying, product development, and vendor negotiations
Demonstrated leadership capability with experience managing and developing teams
Experience working within a unionized environment is strongly preferred
Strong understanding of eCommerce platforms and integrated retail operations
Experience with retail systems, analytics tools, and purchasing platforms
Excellent communication, organizational, and project management skills
Ability to operate at both a strategic and hands-on level

Corporate Culture

Base salary range of approximately $126,000 - $149,000
Comprehensive benefits program
Defined benefit pension plan
Additional employee perks and access to cultural and community experiences
Opportunity to lead within a purpose-driven, high-profile organization

Position TypePermanent

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