Position SummaryThe Overnight Housekeeping Attendant is responsible for providing overnight housekeeping service, daily & project cleaning of the Front and Heart of House and processing of linens within the in-house laundry, generally during the hours of 10:30pm to 7:00am.Duties and Responsibilities:Provides daily cleaning & sanitation per standards to assigned area. This includes but is not limited to; Public Areas, Team Member Areas & RestaurantsResponds to guest requests in an empathetic and timely mannerEnsures communication of maintenance issues in a timely mannerProcesses linens (Rooms, F&B, Spa or Pool) per direction or request. This includes: sorting of linens; removal and storage of stained and damaged linens; machine washing and drying; folding; storing; packing and deliveringMaintains equipment in a clean and proper working order, reporting any concerns in a timely mannerEnsures correct placement of Furniture, Fixtures, Amenities & EquipmentProvides support to Security by communicating any unusual situation or personProvides support per the Emergency Response Plan as directed by the Overnight Duty Manager and/or Senior Leader on-siteWorks overnight shifts (generally 10:30pm until 7:00am)Recognizes and greets all guests and team members firstProvides exceptional and professional service to our guests and team membersEnsures the well-being of our guests and team members by being alert to and reporting potential hazardsModels all Deerhurst Resort Standards while caring for the guests, co-workers, and ownersComfortable making responsible decisions and develops recommendations for effective problem solvingCompletes all other duties as assignedQualifications:Guest oriented with a sincere, helpful, caring, and friendly personalityAble to work well with othersAble to take initiative within given guidelinesPays precise attention to detail, order, and cleanlinessHas exceptional energy, flexibility, and professionalismEnjoys offering exceptional service and meeting the needs of othersHas effective communication skills (verbal, listening, writing)Able to use cleaning chemicals to maintain sanitation standardsAble to communicate via radio, pager, telephone, or face to face with guests and team members in a concise, clear and empathetic mannerAble to adapt in a fast pace, constant changing environment within a dynamic work scheduleAble to maintain composure and objectivityAble to identify problems and make recommendations for improvementsIs flexible with their schedule, able to work long hours, shift work, evenings, weekends, and holidays as business levels requireAble to move up and down stairs occasionallyAble to work outdoors in seasonal temperaturesAble to drive at nightAble to lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 poundsEducation & ExperienceExperience in Housekeeping preferredExperience with the following equipment an asset, carpet cleaner, wet/dry vacuum, extractor, varnisher, and floor cleanersValid Ontario drivers license and clean driving record requiredVisa Requirements: Must be eligible to work in CanadaThe above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.
