Customer Support Representative (CSR)

• Provide superior customer service by anticipating merchant needs, suggesting alternatives, and resolving issues quickly.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Create, track, and manage service tickets from initiation through resolution, coordinating with internal teams to meet service-level expectations.
• Act as liaison between merchants and internal teams by clearly communicating customer needs and providing accurate, timely support.
• Train and assist customers on the use of equipment, troubleshooting issues, and understanding key system features.
• Serve as a key participant in onboarding new customers, helping merchants transition smoothly onto Barnet systems through setup, training, and first-line support.
• Provide accurate information about Barnet products and services.
• Perform technical troubleshooting, including basic network setup, software installation, and diagnosing system or equipment issues.
• Demonstrate openness to coaching and feedback, continuously improving service delivery.
• Contribute to department improvements and participate in projects as directed by management.

• High school diploma or equivalent; a college degree is preferred.
• Availability to work a Saturday – Wednesday shift with availability for emergencies during off hours
• Minimum of 1 year of experience in merchant services is strongly preferred.
• Hands-on experience with credit card terminals and POS systems, including setup, troubleshooting, and operation, strongly preferred.
• Prior experience with Barnet POS (as a user) is considered a strong asset.
• Liquor industry experience (retail operations, suppliers, or distribution) is considered an asset.
• Ability to remain professional and composed in high-stress or emotionally charged situations.
• Strong organizational, verbal/written communication, and customer service skills.
• Critical thinking and problem-solving skills.
• Team player with the ability to build and maintain professional relationships.
• Excellent follow-through and attention to detail.
• Ability to set priorities, manage workflow, and meet deadlines.
• Desire to learn and grow industry knowledge.

• Proficiency with Microsoft Office (Outlook, Word, Excel) and other data programs.
• Strong data entry skills (90% accuracy, 50+ WPM).
• Proficiency in basic math skills.
• Must be familiar with collaboration and workflow tools, such as Microsoft Teams, Salesforce, Jira, and Slack.
• Confident with using remote access software (ex. ScreenConnect, TeamVIewer, AnyDesk)
• Familiar with installing and configuring computer hardware (printers, scanners, etc.)
• Tech-savvy with moderate to advanced computer skills, including network setup and software installation.

• Customer-Centric: Our customers are at the core of everything we do. We partner closely with them to ensure their unique needs are met.
• Commitment & Respect: We value dedication and mutual respect, fostering a harmonious workplace where every voice is heard.
• Agility: Fast-paced and always evolving, we thrive on innovation and flexibility.
• Team Spirit: Collaboration and teamwork are the bedrock of our success. We celebrate wins together and support each other through challenges.

• Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans.
• Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive.
• Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work.
• Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges.
• Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued, and your potential is unleashed.

KORT Payments