Job DescriptionBusiness Systems Analyst – Digital Retail SolutionsRank P5Scarborough, ON (Hybrid)The anticipated annual base salary for this position is $99,400 - $142,900. The salary offered will be based on the candidate’s experience, knowledge, skills and qualifications.Toyota Canada Inc. (TCI) has an exciting opportunity for a Consultant, Business Systems Analyst, focused on TCI’s Digital Retail Solutions (DRS). This full-time role reports to the Manager, Enterprise Business Solutions, Consumer & Dealer within Information Services (IS) department and serves as the functional lead and subject matter expert for DRS.The Business Systems Analyst is the technical liaison between business units and Information Services, supporting the business in projects, enhancements, requirements, process improvements and problem resolution. Responsible for initial assessment of new initiatives, understanding and documenting business requirements and providing high level solution and design recommendations, creating specifications for DRS solutions including development, delivery and sustainment. Ensuring solutions are aligned with business objectives and enterprise architecture standards. Providing strong business analysis leadership, deep functional knowledge, and coordination across business (Business Product Owner), technical teams (Technical Product Owners, Integration, Data) and external partners.What We’ll Bring:Company & CultureA hybrid work environmentA work environment built on teamwork, flexibility and respectProfessional growth and development programs to help advance your careerA focus on respect for people and continuous improvementSummer Hours – condensed work week during the summerBenefitsCompetitive compensation package including bonusExtended health care and dental benefits effective immediatelyCompany pension plan with additional employer contributionsAssociate vehicle discount programReimbursement programs (tuition & fitness)Paid holiday shutdown and competitive paid time off benefitsSabbatical leave programWhat You’ll be Doing:Subject Matter Expert & Solution EnablementAct as the subject matter expert for Digital Retail Solutions, with a strong understanding of end-to-end business processes, system capabilities, integrations, and data flows across digital retail ecosystem, including:Customer and dealer data in CRM solution (Salesforce)Vehicle and transactional data in ERP solution (SAP)Customer Identity and Access Management (CIAM)Integrations (e.g., MuleSoft APIs, file transfer protocols)Security, privacy, and compliance considerationsData governance rules and data analytics capabilitiesSupport the ongoing evolution of DRS by identifying gaps, risks, dependencies, and opportunities for improvementProvide functional insight to support roadmap planning, backlog refinement, and release planningProvide functional guidance during solution design and architecture discussions, ensuring delivery teams understand business intent, constraints, and expected outcomesBusiness Analysis & Agile DeliveryLead business analysis activities for Digital Retail initiatives, from intake through delivery and sustainmentPartner with business stakeholders, IS teams, AMS providers, Dealers, and vendors to elicit, analyze, document and validate requirementsTranslate business needs into clear Agile user stories with acceptance criteria and supporting documentationDevelop, validate and maintain key artifacts, including process flows, functional specifications, and conceptual modelsCollaborate with Architects, Integration, Data, and Security teams to ensure solutions are feasible, scalable, and aligned with enterprise standardsSupport development, coordinate and participate in SIT and UAT, including defining test scenarios, and validating outcomes to ensure solution meets business requirements and intended outcomesStakeholder & Ecosystem CollaborationAct as a key liaison between business teams, IS delivery teams, Dealer Management Systems (DMS) providers, partners, and affiliatesCommunicate effectively with both technical and non-technical stakeholders to ensure shared understanding, informed decisions, and successful deliveryContribute to a collaborative, agile team environment that encourages transparency, continuous improvement, and shared accountabilityOperational Support & Continuous ImprovementProvide functional support for incident, problem, and change management related to DRSWork with support teams and service providers to analyze incidents, determine root causes, resolve issues, and implement improvements to prevent recurrenceLead demand intake, enhancement analysis, and release coordination, including upgrades, and maintenance activitiesMaintain functional documentation, knowledge artifacts, and process standards to support operational continuityWhat You’ll Bring:University Degree in Computer Science, Information Technology, Business Administration, or a related disciplineProfessional certifications in business analysis and/or agile practices (e.g., CBAP, PMI-PBA) are considered an asset6-10 years of experience in business systems analysis, solution delivery, or functional leadership role, ideally supporting enterprise applications or digital solutionsHands-on experience in requirements gathering, software specifications, process modeling, conceptualization, and solution designStrong understanding of business processes, system integrations, and multi-stakeholder environmentsDemonstrated ability to lead cross-functional discussions, drive alignment, and achieve process improvementsExcellent analytical, problem-solving, and decision-making skills, with the ability to exercise initiative and good judgmentStrong written, verbal, and presentation skills, with experience communicating effectively to technical and non-technical audiencesAbout UsToyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.What Sets Us Apart?A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.What You Should Know:Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.#LI-PP1#LI-Hybrid
