Manager of Quality Assurance Operations

• Design and implement practical, sustainable QA initiatives that meet accreditation, funder, and regulatory standards.
• Identify system-wide efficiencies in QA processes and recommend actionable improvements.
• Collaborate with internal stakeholders to align service practices with organizational goals and quality benchmarks.
• Complete additional quality assurance tasks as required to ensure optimal systems are in place to support effective service delivery and maintain compliance across programs.

• Deliver and oversee CARF and QA-related training for employees and managers.
• Liaise with training committee & leadership to ensure completion of required training and updates.
• Translate complex standards into accessible, practical guidance for staff teams.

• Maintain and update policy manuals and ShareVision resources to reflect current standards and best practices.
• Support regional and program leaders in integrating QA expectations into service delivery documentation.
• Document QA procedures in an internal QA guidebook to promote consistent application across programs.

• Oversee annual stakeholder surveys (excluding employee surveys), including analysis and reporting.
• Develop strategic recommendations based on survey findings to inform service improvements.
• Engage with external stakeholders to support continuous quality enhancement.

• Stay current with CARF and provincial licensing standards and communicate updates to relevant teams.
• Work collaboratively with the QA team to ensure CARF readiness and integration with internal systems.

• A degree, certificate, or commensurate combination of education and experience in Human Services, Community Health, Public Health, Social Work, Business Administration, Nursing, or a related discipline.
• Minimum of 3 years of progressive experience in quality assurance, internal auditing, or healthcare/social services compliance.
• Strong knowledge of CARF accreditation standards, CLBC reporting requirements, and licensing regulations in British Columbia.
• Demonstrated ability to identify systemic issues, develop process improvements, and implement corrective actions.
• Proficient with ShareVision, Microsoft Office Suite, and comfortable using AI-based tools to enhance efficiency.
• Excellent written, verbal, and interpersonal communication skills.

• Action-oriented with strong follow-through.
• Critical thinker with a focus on solutions and efficiency.
• Collaborative and professional communicator.
• Highly organized with strong documentation and reporting skills.
• Committed to equity, transparency, and continuous learning.

• On-the-job training
• Competitive Salary $80,000 – $95,000 Per Annum
• Comprehensive Medical, Dental, and Vision care benefits package.
• Career development opportunities
• An inclusive, supportive work environment and community involvement
• A caring, fun, ambitious and supportive team

Pacific Coast Community Resources