Our client, a fast-growing leader in the property insurance services industry, is currently seeking a Senior Operations Manager to join their team in Calgary and support their expanding national operations. Known for delivering innovative, high-impact solutions during times of crisis, the company plays a critical role in helping policy holders return to normalcy after catastrophic events such as fires, floods, or other property damage.Recognized for fostering a performance-driven and collaborative workplace culture, the organization is committed to operational excellence, continuous improvement, and team development. This is an exciting opportunity to join a business that combines purpose with impact, where growth is driven by resilience, innovation, and strong leadership. If you're looking for a career that blends strategic ownership with real-world results, we want to hear from you!Responsibilities:
Lead day-to-day operations across multiple departments, ensuring efficiency, scalability, and service excellence.
Own the operational P&L and drive revenue management strategies to meet and exceed gross margin targets.
Set and communicate clear KPIs for managers, promoting accountability and performance across all teams.
Optimize workflows and documentation, including onboarding, training, and standard operating procedures.
Manage and grow vendor partnerships, including qualification, utilization, and performance oversight.
Provide 24/7 support for high-risk or escalated claims and lead the Command Centre response during catastrophic events.
Ensure compliance with provincial regulations (e.g., RTA) and internal quality standards.
Foster a high-performing, accountable, and collaborative team culture through coaching and development of management-level staff.
Champion a culture of innovation, problem-solving, and continuous improvement.
Partner cross-functionally with other departments, including sales, to ensure exceptional claim resolution and client service.
Qualifications:
5–7 years of progressive experience in operations management within service-based sectors (e.g., hospitality, real estate, travel, or insurance).
Proven leadership experience managing teams of managers/leaders.
Bachelor’s degree in Business, Operations, Finance, Logistics, or a related field preferred.
Demonstrated financial ownership and P&L management.
Strong change management skills with the ability to drive performance and adoption in dynamic environments.
Advanced communication, delegation, and prioritization skills.
Proficient with CRM systems (HubSpot experience is an asset) and Microsoft Office Suite.
Strong analytical skills with a solution-oriented and growth-driven mindset.
A collaborative leader with a practical, people-first approach to problem-solving and process improvement.
If the qualifications above speak to your experience and aspirations, apply now to submit your resume in confidence. We look forward to speaking with you!
