Technical Analyst
J.D. Irving
- Halifax, NS
- Permanent
- Temps-plein
- Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
- Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
- Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
- Analyze, document, and escalate critical issues to appropriate support groups
- Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors
- Perform preventative maintenance and install upgrades and options
- Post-secondary education in a related technical field
- 2+ years’ experience in a customer facing technical position
- Customer service mindset with a high level of attention on delivering a quality service
- Physical ability to complete setups and deployment of computer equipment
- Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory
- Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access
- Posting Date: Mar 21, 2024