Customer Service Representative - B2B

Randstad

  • Saint-Laurent, QC
  • 25,00 $ par heure
  • Contrat
  • Temps-plein
  • Il y a 15 jours
  • Postuler facilement
Are you a passionate and action-oriented customer service expert looking for a role where you can make a real difference? Randstad has an exceptional opportunity for a Customer Service Representative at a leader in the home decor and gifts industry in Ville Saint-Laurent. In this role, you will be at the heart of the operations, managing customer inquiries with exceptional professionalism and efficiency. You will play a central role in ensuring customer satisfaction and contributing to the company's success.As a Customer Service Representative, you will work collaboratively with a dynamic team. Bilingualism is essential as you will be covering a territory that extends beyond Quebec, requiring you to communicate with clients and consumers who do not speak French. This role is a great opportunity to use your business administration skills in a stimulating and growing environment.Advantages
  • Competitive salary starting at $25 per hour.
  • Indefinite temporary contract with the possibility of a permanent position.
  • Stimulating and collaborative work environment.
  • On-site parking available in Ville Saint-Laurent.
Responsibilities
  • Professionally manage customer calls and emails in both languages.
  • Process inquiries and product returns.
  • Enter and update customer information in databases.
  • Follow up on orders and deliveries.
  • Collaborate with internal teams to resolve customer issues.
Qualifications
  • 1 to 2 years of experience in a Customer Service Representative role or a similar position.
  • Expert-level bilingualism in French and English (written and spoken).
  • Excellent command of the MS Office 365 suite.
  • Excellent oral and written communication skills in both French and English.
  • Proven ability to solve problems proactively.
  • Strong organizational skills and attention to detail.
  • Autonomy and a self-starter attitude.
Summary
Ready to take the next step in your customer service career? Apply online now! You can also send your resume to thibault.sanz@randstad.ca.If this opportunity doesn't match your aspirations, contact us to explore other exciting customer service positions! If you know someone who might be interested, feel free to share this offer.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad